Just get qualitynet, it’s the best.

I agree with you .. FT started off as a great company with reliable service.
And I too was a happy customer, however that has gone to the dumps during past three years (as mentioned). In that time, Qualitynet and Zajil managed to reinvent themselves and have come back with great pricing (and service).

I used Fasttelco for a year at a start-up company. The price was much higher than anyone else in Kuwait, but during that entire year, we never had a problem with them – not once. The following year, we decided to go with Quality Net. Immediately – within a week – we had problems and couldn’t get Qnet service people to come out. Some of them actually shouted at us on the phone. It was unbelievable.

I interviewed at Fasttelco years ago and I found that their workforce is not diversified. I think that is unfortunate because they could be gleaning different perspectives and ideas on better service.

I know the Al-Ghanim in charge of Fasttelco and he is one of the coolest people I have met; very down to Earth, young, and energetic. You can’t put the blame on him – maybe it is the management he has chosen.

One of the easiest ways for any company to remedy customer service problems is to conduct customer surveys. Maybe they should do that online so that bloggers can respond.

BTW – you can get to ANY site ANYWHERE in the world through a proxy bypass site. If they block one, ten more pop up the next day: Not a problem. Where there’s a will, there’s a way!

Sorry for asking you to address the readers concerns, i guess it was a bad idea…but don’t worry and look at the bright side.. you became famous and everyone knows who to call when having connection issues with FT.

Why don’t post your cell number ;-)

Have you considered looking deeper into service desk issues? If you have noticed that FT users, or let’s say bloggers; are complaining of ‘bad service’ from the help desk. I’m sure FT, along with anyone else or another company who may be reading this, would nod in agreement when I say the following simple statement: A company with inexperienced staff at the help desk will go through irreversible setbacks and lose a certain amount of revenue.

Technology *IS* expensive, I agree. Yet to keep up with the costs, one will have to be proactive in order to minimize the number of incidents, in turn minimize the amount of excessive spending by investing in the very people who are at the ‘front line’, training help desk staff to deal with tech illiterate people is a pretty good investment.

It doesn’t cost that much to teach a help desk employee how to be patient and to explain in layman’s terms on what the issue may be, in comparison to the cost of spending heavily on ad/marketing campaigns to retain the customers.

Always provide adequate support for the product you’re selling. Otherwise, it won’t sell.

Was this ghost written by the blog owner?
Similar spelling mistakes.

Well, maybe you should ask your selves why we talk like that… MAYBE because nothing else worked with your SHITTY service and now all we can do is express our FRUSTRATION with your SHITTY service.

It is SHITTY, especially that you don’t show the slightest effort of actually SOLVING any problems or at LEAST trying to COMPENSATE US for the SHIT you made us go through.

Now, you may flush this post. So it can be at same EXCELLENT level of your internet service.

FT hates bloggers that suck… Plural bloggerS, suck with no s

Got that??