Just get qualitynet, it’s the best.

I agree with you .. FT started off as a great company with reliable service.
And I too was a happy customer, however that has gone to the dumps during past three years (as mentioned). In that time, Qualitynet and Zajil managed to reinvent themselves and have come back with great pricing (and service).

I used Fasttelco for a year at a start-up company. The price was much higher than anyone else in Kuwait, but during that entire year, we never had a problem with them - not once. The following year, we decided to go with Quality Net. Immediately - within a week - we had problems and couldn’t get Qnet service people to come out. Some of them actually shouted at us on the phone. It was unbelievable.

I interviewed at Fasttelco years ago and I found that their workforce is not diversified. I think that is unfortunate because they could be gleaning different perspectives and ideas on better service.

I know the Al-Ghanim in charge of Fasttelco and he is one of the coolest people I have met; very down to Earth, young, and energetic. You can’t put the blame on him - maybe it is the management he has chosen.

One of the easiest ways for any company to remedy customer service problems is to conduct customer surveys. Maybe they should do that online so that bloggers can respond.

BTW - you can get to ANY site ANYWHERE in the world through a proxy bypass site. If they block one, ten more pop up the next day: Not a problem. Where there’s a will, there’s a way!

Sorry for asking you to address the readers concerns, i guess it was a bad idea…but don’t worry and look at the bright side.. you became famous and everyone knows who to call when having connection issues with FT.

Why don’t post your cell number ;-)

Have you considered looking deeper into service desk issues? If you have noticed that FT users, or let’s say bloggers; are complaining of ‘bad service’ from the help desk. I’m sure FT, along with anyone else or another company who may be reading this, would nod in agreement when I say the following simple statement: A company with inexperienced staff at the help desk will go through irreversible setbacks and lose a certain amount of revenue.

Technology *IS* expensive, I agree. Yet to keep up with the costs, one will have to be proactive in order to minimize the number of incidents, in turn minimize the amount of excessive spending by investing in the very people who are at the ‘front line’, training help desk staff to deal with tech illiterate people is a pretty good investment.

It doesn’t cost that much to teach a help desk employee how to be patient and to explain in layman’s terms on what the issue may be, in comparison to the cost of spending heavily on ad/marketing campaigns to retain the customers.

Always provide adequate support for the product you’re selling. Otherwise, it won’t sell.

Was this ghost written by the blog owner?
Similar spelling mistakes.

Well, maybe you should ask your selves why we talk like that… MAYBE because nothing else worked with your SHITTY service and now all we can do is express our FRUSTRATION with your SHITTY service.

It is SHITTY, especially that you don’t show the slightest effort of actually SOLVING any problems or at LEAST trying to COMPENSATE US for the SHIT you made us go through.

Now, you may flush this post. So it can be at same EXCELLENT level of your internet service.

FT hates bloggers that suck… Plural bloggerS, suck with no s

Got that??

I don’t know if your staff has something against women or what the deal is but if you say cheaper products means cheaper labor, I’m sorry to say but it doesn’t seem like your money is going in the right place because there may be some underpaid or incapable people on your staff for the kind of customer service being offered. Either that or someone needs to teach them Marketing & Sales 101: The customer is always right.

Please let me make it clear that I’m not attacking FT, I’m just offering some customer feedback which I hope someone will take to heart. I would love to see better customer service because ever since my last several calls went bad, I have yet to bother calling them myself.. I sort of already know what their answers will be- not very helpful.

We do not hate bloggers. On the contrary, we know that our customers including bloggers are the source of our income hence, we love them. We also know that constructive criticism and feedback from customers is what pushes us forward. However, we do not see expressions such as “Shitty”, “Sucks”, “Idiots” and so on to be a great source of learning.
K, I’m sure you’d agree that criticizing service, level of professionalism, price or even a simple advertisement should follow certain quantitative criteria. Simply stating that a service “sucks” is neither professional nor could lead to any service enhancement.

Blocking sites
You might be aware that there are rules and regulations that govern this issue. These rules apply on all service providers and are not set by FASTtelco. It not that we wake up on the wrong side of the bed and decide to block somebody’s site. The biggest demonstration of this fact is that this very site is accessible by all FASTtelco subscribers and although it contains many expressions that we perceive as hostile, it was never blocked.

Our services
As you know our service provided to end users involve third party services, devices and infrastructure. We do not have full control over all the components that make our services available to our customers. Additionally, we, like any other firm operating in the field of technology, do not claim to have perfect services. However, I can assure you that we do our best to improve the level of our services on regular bases.
We are not operating in an established and mature industry with well defined standards. You are familiar with the fast-pace of evolution in the technology field. The result is an ever changing environment. The dilemma is, do we want to wait for the technology to mature and then be followers adopting it, or try to be a leader in adopting and introducing new technology in the market. We chose to be the latter. And trying to be an early adopter has its own challenges. It seems to me that you are a technology savvy individual; let me ask you: How long did it take you to get your first iPhone knowing that it might not work in Kuwait or it is not Arabic enabled? If that did not take you much time because of your thirst and desire to learn and use new technology regardless all the challenges, then you might want to appreciate our way of thinking. We are the first to introduce WiMAX. We know it’s expensive and it involves challenges, but we take pride in being the first to introduce it to the market.

This bring us to our pricing scheme
You are aware that new technology is expensive and it gets less expensive towards maturity. Our prices are not the same as they were two years ago, so our prices are evaluated on regular bases. However, we are not a discount happy company and do not enjoy price wars. Your fellow marketers would tell you that price is only one element of a complex mix and it does not take much intelligence to change it to grab more market share. However, generally speaking, extended price wars hurt not only the company and its customers but the whole economy. Cheaper products/services means cheaper labor and cheaper equipment and that means cheaper service level which all together would lead to a cheaper economy. We do not want to be involved in creating a cheap economy. I am sure you too would not want to be part of it. One of our stated values is to contribute to civic development. We do not see that getting into a price war would help us have a positive contribution to civic development. At the end of the day, pricing depends on company’s strategies and is different for every company. Thanks be to God that we live in an open economy and we do not have a monopoly. People are free to choose which service provider to subscribe to based on criteria other than price.

Finally, we decide to address your concerns due to telephonic conversation I had with one of your fellow bloggers. It was a very helpful discussion and was conducted in a very professional manner. So here we are to let you know that we do not hate you and we are very much open to constructive criticism. Would you take the initiative to show us that you do not carry any ill will towards FASTtelco?

God Bless,