What if Boeing, Airbus, Toyota, Mercedes, Honda, Otis, Roche, Glaxo adapt the “fix it later” method?

“Throw it in the market and fix it later” is meant to be whispered in the privacy of a board room.
This might the first instance where a company has actually owned up to the “fix it later” syndrome.

“We soon discovered …We then discovered that……Soon we had to……”
Every heard of “foresight”, “planning”, “vision”, “risk management” ?

“one network operating system”
Network operating system????? What are you talking about man?

Read this

A NOS is not the same as the networking tools provided by some existing OSs, Windows XP for instance. A NOS is an OS that has been specifically written to keep networks running at optimal performance. (Although Novell Netware is an exception. It runs on top of MSDOS which is an operating system in and of itself and can be networked without Novell Netware.)

In case if you were indeed (mistakenly) referring to Windows XP, this is not “fix it later”.
This is called evolution.
This is not fixing. this is adapting.
This is not fixing, this is development.
If a product being used and abused by tens of millions, has to be fixed, it is understandable.
What segment do you service, a few thousands?

By your senile comments you have just proved Darwins theory of evolution does indeed work the other way.
Happing swinging brother, I know a Chiquita vendor just in case :))

- “So, we decided to bundle the Apple TV with ….. We soon discovered that customers would not be able to use their local credit cards to purchase movies from iTunes.”
- “We purchased a prepaid Visa credit card from Bank of America. We then discovered that in order to activate the card you need a valid address in the US.”

Don’t you see the problem here FT? If the above is indeed true, shouldn’t you have done your homework before selling these products? If you can’t purchase moves from iTunes with a local credit card, Apple would probably have informed you of the fact. You probably purchased them from some sub-distributor from abroad without any proper reasearch as to whether the product is suitable for the local market.

The same line of reasoning applies to the BoA credit card. I’m pretty sure that if you need a valid US address to validate it, you would probably need a valid US address to APPLY for it in the first place.

All this proves that you guys did not do your research properly. I work for an electrical trading company and purchase a lot of products for them. I always examine all the technical specs & applications of the product to ensure that it will work in Kuwait. And if I have any doubts, I always consult with the manufacturer and only buy the goods once I am convinced that it is suitable for use in Kuwait

And yes I use FT too.. K The Kuwaiti never said this site is blocked right now but at one point or another it has been blocked by FT and they removed it now.. but I have come to this site before among others that I found to be blocked in the past. So, our complaints are valid. We are not attacking! Any company you go to always has a line or box for suggestions or complaints. Why? Because customers are what shape any servicing company. And as customers (or former customers), I believe we were providing that feedback only to receive unnecessary retorts from FT. That, in itself, proves how poorly they treat their customers and lack of professionalism. We didn’t come into this with hostility, but that’s what we received. If they truly valued their paying customers, they should have handled this much differently. Honestly, this whole scenario has got me wanting to switch ISPs.

Internet is internet, but providers and the equipment that deliver it are not the same ;-).

Gosh i feel like am defining FT …. well am not

Rayboy:

I just had chat with FT CEO, and he assured me that none of his engineers talked to you ….are you sure you had that conversation?

ur so daaaah

Don’t talk crap ziza

Why Mercedes is more expensive than Luxes even though the later has more technology and is much much more reliable.

The funny thing is, you’ve danced around in circles and completely avoided the biggest question.

Why is FT 30-40% more expensive than it’s competitors for the same goods?

The customer is part of the solution and not the solution as a whole. Its for the company to decide what to do and their goals, mission and vision other than collecting money from our pockets. If they fail other ISPs would benefit as you said but there is always a shift back especially when we have 4 ISPs available.

Now lets assume that FT listened to its customers and improved their services to its best but the pricing is still high, would you change your ISP then?

Just to make sure you get the idea a simple example would be something like a PS3 Vs Wii Vs XBox 360, as you know that PS3 is the most expensive console out of these two, even with the drop in price it is still too high comparing with the rest, it has the technology but pricing is an issue in here. Now people don’t think of buying a PS3 because it doesn’t have a variety selection of games while the other two have many. So a game like MGS4 is so promising that people are willing to buy PS3 just for this game, this is what I call a shift back.

What you should do is an analysis of the 4 ISPs with facts cause talk is cheap. There are many different ways for evaluation, and make sure you include everything not from your point of view but from the analysis and facts you gather. Few examples would be polls, online form filling with simple questions. You must observe well and ignore anything useless like for example ” I HATE THIS ISP “, don’t use too many close ended questions such as Yes/No. Make a database of every blocked site for each ISP, and I mean not any site but mostly blogs and normal sites. People then can try those links using their ISPs and see if they are blocked or not. Once you gather all of these facts you can then prepare to face any of these ISPs. All you need is some users willing to put some feedback on their current ISPs. I can give you all sorts of idea if you needed help and I dare any ISP would respond back if we have enough facts.

I thank you for your reply, effort and time

And while we could just ‘move on’ or keep quiet .. that wouldn’t resolve anything, FT’s services would continue to deteriorate and lose customers.. and thats not going to help anyone (except the other ISPs).

We have been very critical of several different companies, products and magazines over the past few years; most have responded by acknowledging the issues (from user’s comments) and fixing them. The end result is better service and sales on both end. After this post, FT can either improve their services (based on the user’s comments) or continue on their current path..