Comments on: Jazeera Airways Payment Problems http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/ A blog by Mark and Nat, a married couple who are living in Kuwait. Mark works in Advertising while Nat works in TV. Tue, 02 Dec 2008 15:27:08 +0000 http://wordpress.org/?v=2.6.5 By: Shabz http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-203802 Shabz Sat, 26 May 2007 22:39:42 +0000 http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-203802 hey dudes & ya all jazeera travellers jazeera is only for poor ppl in need of saving money to cut there travel expenses... and if u guys say they have expensive rates for june july.. then i have to say they did sell for 4 kd before... u could have booked at that time... because of jazeera air india, egypt air, have dropped there prices to very bottom... thus jazeera has come to our rescue... but not to forget that its a company and at the end of the year they have to show profit to there shareholders so they have to make some strict rules regarding there check in and forfiet policy... so i u gotta fly cheap... u have to obey the rules... i am willing to even fly standing... dont mind if i dont get a seat if they give me a tkt for 1 kd... :D well they did give tkts for dubai for 10 AED(.750 fills) so thumbs up to jazeera hey dudes & ya all jazeera travellers
jazeera is only for poor ppl in need of saving money to cut there travel expenses… and if u guys say they have expensive rates for june july.. then i have to say they did sell for 4 kd before… u could have booked at that time… because of jazeera air india, egypt air, have dropped there prices to very bottom… thus jazeera has come to our rescue… but not to forget that its a company and at the end of the year they have to show profit to there shareholders so they have to make some strict rules regarding there check in and forfiet policy…
so i u gotta fly cheap… u have to obey the rules… i am willing to even fly standing… dont mind if i dont get a seat if they give me a tkt for 1 kd… :D
well they did give tkts for dubai for 10 AED(.750 fills)

so thumbs up to jazeera

]]> By: prahlad http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-176950 prahlad Sun, 22 Apr 2007 09:38:04 +0000 http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-176950 there is only one phone number available of jazeera airways in dubai, and it is also not working.. can anyone please help to get any other number of Jazeera airways office in dubai??? there is only one phone number available of jazeera airways in dubai, and it is also not working.. can anyone please help to get any other number of Jazeera airways office in dubai???

]]> By: greg http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-167434 greg Mon, 09 Apr 2007 14:14:06 +0000 http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-167434 Cheap tickets brings cheap service which brings cheap labour which brings cheap maintenence. If this airline cannot afford to pay for someone to attend customer service then whos paying for the mechanics? Or do they even have any? I would predict that it isnt to long before something bad happens. Cheap tickets brings cheap service which brings cheap labour which brings cheap maintenence. If this airline cannot afford to pay for someone to attend customer service then whos paying for the mechanics? Or do they even have any? I would predict that it isnt to long before something bad happens.

]]> By: Rani http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-132462 Rani Sun, 25 Feb 2007 18:38:47 +0000 http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-132462 The link is www.jazeeraariways.com The link is http://www.jazeeraariways.com

]]> By: Rajni Kant Verma http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-96869 Rajni Kant Verma Thu, 14 Dec 2006 14:32:07 +0000 http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-96869 Whatis your web sie to book Air ticket Whatis your web sie to book Air ticket

]]> By: shammer http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-96689 shammer Thu, 14 Dec 2006 07:21:37 +0000 http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-96689 Today, I booked one ticket and did not get any confirmation, but had taken money for 3 tickets. I tried to call customer service, when they are picking up the phone, immediately they are cutting without hearing anything. What a customer service. Today, I booked one ticket and did not get any confirmation, but had taken money for 3 tickets. I tried to call customer service, when they are picking up the phone, immediately they are cutting without hearing anything. What a customer service.

]]> By: Murtaza http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-82256 Murtaza Mon, 06 Nov 2006 07:34:31 +0000 http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-82256 same thing happened to me..instead of one ticket the payment got credited 4 times and 4 tickets got booked...yday i went to the Jazeera Airways headoffice at the airport..i was told by the staff at the counter that refund is being taken care by the HO which is located at the Mezenine floor...but to my surprise their office was closed and no one was there..though they were suppose to keep there office open till 9pm..they closed the office at 4pm and left. wat a pathetic customer service. same thing happened to me..instead of one ticket the payment got credited 4 times and 4 tickets got booked…yday i went to the Jazeera Airways headoffice at the airport..i was told by the staff at the counter that refund is being taken care by the HO which is located at the Mezenine floor…but to my surprise their office was closed and no one was there..though they were suppose to keep there office open till 9pm..they closed the office at 4pm and left. wat a pathetic customer service.

]]> By: Mahesh http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-80462 Mahesh Thu, 02 Nov 2006 10:04:05 +0000 http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-80462 on 3- Dec-2006, I booked the ticket to Mumbai on website. I would like to know Why 1 KD is charged extra on website when i pay by my K net or Visa Card. After booking on website, I didn't received any printout of booking. How can I get printout or search for my confirmation quries and get my duplicate printout Thanking you on 3- Dec-2006, I booked the ticket to Mumbai on website. I would like to know Why 1 KD is charged extra on website when i pay by my K net or Visa Card.

After booking on website, I didn’t received any printout of booking. How can I get printout or search for my confirmation quries and get my duplicate printout

Thanking you

]]> By: pantera_freak666 http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-80285 pantera_freak666 Wed, 01 Nov 2006 22:11:49 +0000 http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-80285 same thing happend to me but i ended up with 37 transactions instead of 2:P same thing happend to me but i ended up with 37 transactions instead of 2:P

]]> By: NaughtyButNice http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-80111 NaughtyButNice Wed, 01 Nov 2006 08:23:08 +0000 http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-80111 This is what i got it from AlJazeera..... Dear Jazeera Airways Customers, We take this opportunity to thank all our customers for the great response to our recent seat sale. We understand that many of our customers have faced problems while trying to book seats online in order to take advantage of this sale. This is due to a fiber optic cable breakdown in Saudi Arabia that resulted in slow and disruptive internet service across more than half of Kuwait. The Kuwait Ministry of Communication worked quickly to resolve the issue by changing the internet link-up to Dubai; however the internet service continues to remain below service levels across Kuwait. We have been informed that this disruption will continue today as the Dubai link up is not able to support the Kuwait service optimally. As a result, many of our customers who have tried to book in the last 24 hours did not receive confirmations on their booking and have therefore made repeated bookings. The reality of this situation is that payments and bookings did go through however customers were not informed due to the disruptive service. As always Jazeera Airways would like to assure our customers that they are not at risk and we will do the following to resolve this: - Refunding you the extra bookings in full - Continue to work with the Kuwait Ministry of Communication to resolve the situation at the earliest and work together in order to ensure the problem does not reoccur. Your extra charges will be refunded to you in full within 25 days (depending on your bank and its credit card refund processing procedures). In the mean time, please do not hesitate to contact us at helpdesk@jazeeraairways.com for any questions or if anything is unclear. Customer Support Team Jazeera Airways This is what i got it from AlJazeera…..

Dear Jazeera Airways Customers,

We take this opportunity to thank all our customers for the great response to our recent seat sale.

We understand that many of our customers have faced problems while trying to book seats online in order to take advantage of this sale.

This is due to a fiber optic cable breakdown in Saudi Arabia that resulted in slow and disruptive internet service across more than half of Kuwait. The Kuwait Ministry of Communication worked quickly to resolve the issue by changing the internet link-up to Dubai; however the internet service continues to remain below service levels across Kuwait.

We have been informed that this disruption will continue today as the Dubai link up is not able to support the Kuwait service optimally.

As a result, many of our customers who have tried to book in the last 24 hours did not receive confirmations on their booking and have therefore made repeated bookings. The reality of this situation is that payments and bookings did go through however customers were not informed due to the disruptive service.

As always Jazeera Airways would like to assure our customers that they are not at risk and we will do the following to resolve this:

- Refunding you the extra bookings in full

- Continue to work with the Kuwait Ministry of Communication to resolve the situation at the earliest and work together in order to ensure the problem does not reoccur.

Your extra charges will be refunded to you in full within 25 days (depending on your bank and its credit card refund processing procedures).

In the mean time, please do not hesitate to contact us at helpdesk@jazeeraairways.com for any questions or if anything is unclear.

Customer Support Team
Jazeera Airways

]]> By: RaZ http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-79895 RaZ Tue, 31 Oct 2006 18:17:44 +0000 http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-79895 They just sent the appology email with refunds etc info.... They just sent the appology email with refunds etc info….

]]> By: CyberRowdy http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-79884 CyberRowdy Tue, 31 Oct 2006 17:42:56 +0000 http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-79884 a friend of mine faced similar issue...he called NBk and they said his card is charged 5 times, but will appear on the card only after jazeera approves / post payment... a friend of mine faced similar issue…he called NBk and they said his card is charged 5 times, but will appear on the card only after jazeera approves / post payment…

]]> By: amak http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-79870 amak Tue, 31 Oct 2006 17:01:26 +0000 http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-79870 Hi, Just came from the airport, its a huge que, as i was at the airport, the other travel agency were also providing tickets for jazeera airways, but for 15KD extra per ticket (either one way or round trip). I have being tring to register online but i get a blank page after the validation of payment, I hope they dont deduct any amount from my CC, as I tried 3-4 times, but fail to pass the process. Mark any way we can contact these jazeera help desk, coz 177 is never answered. Thank. Hi, Just came from the airport, its a huge que, as i was at the airport, the other travel agency were also providing tickets for jazeera airways, but for 15KD extra per ticket (either one way or round trip). I have being tring to register online but i get a blank page after the validation of payment, I hope they dont deduct any amount from my CC, as I tried 3-4 times, but fail to pass the process. Mark any way we can contact these jazeera help desk, coz 177 is never answered.
Thank.

]]> By: SusieC http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-79844 SusieC Tue, 31 Oct 2006 15:36:58 +0000 http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-79844 I had the same thing happen to me in May, and I am STILL waiting for the duplicate payment to be credited back to my husband's credit card. I was told it would be done immediately - HA! HA! HA! Patience, patience.... I had the same thing happen to me in May, and I am STILL waiting for the duplicate payment to be credited back to my husband’s credit card. I was told it would be done immediately - HA! HA! HA! Patience, patience….

]]> By: Mark d http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-79822 Mark d Tue, 31 Oct 2006 14:57:12 +0000 http://www.248am.com/mark/interesting/jazeera-airways-payment-problems/#comment-79822 haha...i was thinking the same! haha…i was thinking the same!

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