Comments on: On the Kuwait Airways Emergency Landing

By: Crew

Crew — Sat, 17 Mar 2007 17:34:12 +0000

Wait kuwait airways soon in a new look.

By: arabianfox

arabianfox — Thu, 01 Feb 2007 22:43:14 +0000

I totally agree with the jazeera pilot when he states ‘But those ground handlers and dispatchers are really unprofessional. *(The Kuwaiti based ones)*.’

From my experiences (generally) Kuwait ground staff is worlds apart from other bases (in a bad sense).

By: Mini R.

Mini R. — Thu, 01 Feb 2007 14:05:33 +0000

I agree about Kuwait’s pilots, they have extremely well-trained professionals. On a different note, did you know that Kuwait’s Air Traffic Controllers are ranked as among the best in the world? Despite the lack of air traffic, I find that surprising.
KAC spends millions on training staff, but most likely pennies on customer service and marketing.

By: fadibou

fadibou — Thu, 01 Feb 2007 06:20:32 +0000

My first and last time on Kuwait Airways was once they gave my seat to someone with wasta and told me i don’t have a confirmation. I was 3 hours before the flight in the airport and when i tried to check in they told me i don’t have a confirmed reservation.

I started digging around with people from the team and one guy told me that my seat was given to someone with a good wasta.

This is when hell blasted on them and I was going to call the civil aviation personnel from Dubai airport when they eventually took the phone and told the guy they will put him on the next flight as this one was full.

By: moocherx

moocherx — Thu, 01 Feb 2007 05:47:51 +0000

Customers don’t see what the engineers do. Most customers don’t know about how planes are basically glorified buses that land, are usually quickly checked over and re-fuelled, then sent off again. So yes, whether a personal TV works or not *shouldn’t* be so important BUT - it is.

If seats are torn, toilets out of order, tv’s not working, blankets not available, staff rude and abrubpt is EVERY BIT as important as having a well maintained plane…. why? Because defects like these mark an underlying cancer which - for all WE regular Joe’s know - represents every aspect of an airline’s operations INCLUDING aircraft maintenance.

I’ve NEVER been on a SQ, EK, BA, TG, GF, or QR flight where my screen didn’t work, or toilets or eve blankets weren’t available. Even older planes look clean if not pristene. If they can do it, KU - airline of one of the richest countries in the world - can do it. If they can’t, then maybe they can’t maintain their planes to the same standard either?

It’s just a question from a customer, not an analysis from an expert.

By: Bony

Bony — Thu, 01 Feb 2007 03:31:51 +0000

I hope the media spins this into a terrorism story!

By: Armani_Exchange

Armani_Exchange — Thu, 01 Feb 2007 01:55:25 +0000

Hey guys wait a sec … first of all we thank GOD that almost all passengers are safe …

By: michael

michael — Thu, 01 Feb 2007 00:52:14 +0000

Their new batches of air hostesses suck, too!

By: Jazeera Pilot

Jazeera Pilot — Wed, 31 Jan 2007 23:56:57 +0000

Well their pilots are very well trained and they have experience under their belt. Their new trainee program is also very well managed. They only suck on the marketing/customer services side. Engineering works hard to keep these planes working, but turn-arounds (airplane landing and then getting prepped for another flight) are usually what is hard to sort out, can you say lack of management skills. However, given a plane coming in from London the night before, then cleaned and rested and any malfunctions sorted (including clogged toilets) for 3hours, then takes off to Bombay, flies back on the same night and has to Leave Kuwait again in an hour to London and New York, well you get the picture. There is no time to sort out such minor details as Entertainment Systems. I’m sorry to say it but there are more priorities (Think of it this way, would you like a functioning toilet on a 6hour flight, or would you like to “relieve” yourself in a bottle?), whenever the plane has the time to stay then they can tend to these matters.

Don’t crack down on the techies or engineers till you see all the work they put in to make it work. But those ground handlers and dispatchers are really unprofessional. (The Kuwaiti based ones).

By: jane

jane — Wed, 31 Jan 2007 23:17:03 +0000

thank god you admitted in the end that they suck even though you’re a pilot! something tells me you worked there before …

By: Yazeed

Yazeed — Wed, 31 Jan 2007 23:07:43 +0000

KU = KA

By: Marzouq

Marzouq — Wed, 31 Jan 2007 22:04:12 +0000

I would fly Jazeera air as much as possible seeing that their pilot is compentent in English and all! hehehe

The managment is horrible for Kuwait Airways and they always try to cover shit up. Its not that the people are bad, but they had no training and no facilities or tools to help the customer so that is why Kuwait Airways sucks!

By: 3abboud of rak

3abboud of rak — Wed, 31 Jan 2007 21:09:55 +0000

appreciated that input by jazeera pilot.

one reason i WOULD fly Kuwait Air is now i know they can at least land me alive in a effed up sitaution

By: Mark

Mark — Wed, 31 Jan 2007 19:54:18 +0000

thanks for the info, it was helpful. also fixed your bust typo :)

By: Jazeera Pilot

Jazeera Pilot — Wed, 31 Jan 2007 19:46:45 +0000

Didn’t know I was going to make the front page, however I hope the info helped you guys to see things from our Point of view.

by the way “bust” is a typo its supposed to say “busy”.