Comments on: What problems do you have with Aramex? http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/ A blog by Mark and Nat, a married couple who are living in Kuwait. Mark works in Advertising while Nat works in TV. Sat, 06 Sep 2008 23:49:13 +0000 http://wordpress.org/?v=2.6.1 By: Jacob Kristarto http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-444684 Jacob Kristarto Thu, 28 Aug 2008 04:12:51 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-444684 TRICKY BUSINESS BY ARAMEX. Aramex collecting unnecessary cost from receivers. Many times we have to pay "clearance fee" to Aramex, when we received parcel, although weight only 1 to 2 kg and worth less than usd 5.- According to Indonesia custom regulation what we received from other courier services, parcel weight below 20kg and value less than usd 20 is duty and tax free. It means by other courier, the parcel will be delivered immediately and the customer/receiver don't need to pay any other extra cost. I copied here the statement I got. "PLEASE BE INFORMED THAT BASED ON INDONESIA CUSTOMS REGULATIONS, SHIPMENT WITH WEIGHT LESS THAN 20 KG AND VALUE LESS THAN USD 20 WILL FREE FROM DUTY AND TAXES." So, "clearance fee" by Aramex is "tricky" and is their way to get some more money from their un-experienced customers. When we asked to the customer service in their web, they did not replied to the specific question. They just asked for apology and asked for new chance. What means "new chance" ? Let them do again "tricky" things ? When we checked and asked about this customs regulations to their office, they easily replied, it is their regulation and pleased us to complaint and spread this information through news paper and internets. Woouw, I hope the Top Management of Aramex will give open statement to this matter. TRICKY BUSINESS BY ARAMEX.
Aramex collecting unnecessary cost from receivers.
Many times we have to pay “clearance fee” to Aramex, when we received parcel, although weight only 1 to 2 kg and worth less than usd 5.-
According to Indonesia custom regulation what we received from other courier services, parcel weight below 20kg and value less than usd 20 is duty and tax free. It means by other courier, the parcel will be delivered immediately and the customer/receiver don’t need to pay any other extra cost.
I copied here the statement I got.

“PLEASE BE INFORMED THAT BASED ON INDONESIA CUSTOMS REGULATIONS, SHIPMENT WITH WEIGHT LESS THAN 20 KG AND VALUE LESS THAN USD 20 WILL FREE FROM DUTY AND TAXES.”

So, “clearance fee” by Aramex is “tricky” and is their way to get some more money from their un-experienced customers.

When we asked to the customer service in their web, they did not replied to the specific question. They just asked for apology and asked for new chance.
What means “new chance” ? Let them do again “tricky” things ?

When we checked and asked about this customs regulations to their office, they easily replied, it is their regulation and pleased us to complaint and spread this information through news paper and internets.
Woouw, I hope the Top Management of Aramex will give open statement to this matter.

]]> By: Jacob Kristarto http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-444595 Jacob Kristarto Wed, 27 Aug 2008 08:57:26 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-444595 1. Who said Aramex cheaper ? By me, the receiver must pay EXTRA COST usd 14.00 for trade-sample worth below usd 5.00 ? This is not happened by other courier 2. Don't send any urgent documents or sample by Aramex. They kept the parcel 3 days or more in his office before deliver to the customer. 1. Who said Aramex cheaper ? By me, the receiver must pay EXTRA COST usd 14.00 for trade-sample worth below usd 5.00 ? This is not happened by other courier

2. Don’t send any urgent documents or sample by Aramex. They kept the parcel 3 days or more in his office before deliver to the customer.

]]> By: jon barkman http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-443793 jon barkman Fri, 15 Aug 2008 21:12:58 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-443793 I need some help. I have INCREDIBLY important documents sitting at aramex and they have been transferred from NY to Washington DC for some reason within customs. This is incredible. what does aramex do wromng that fedex and DHL do right? i always get my papers shipped to uzbekistan in 5 days or less now it has been more with aramex due to customs.. I need some help. I have INCREDIBLY important documents sitting at aramex and they have been transferred from NY to Washington DC for some reason within customs. This is incredible. what does aramex do wromng that fedex and DHL do right? i always get my papers shipped to uzbekistan in 5 days or less now it has been more with aramex due to customs..

]]> By: Albert & Annne Davies http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-438371 Albert & Annne Davies Thu, 29 May 2008 20:24:40 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-438371 Suggest Aramex go back to School and learn the basics. Suggest Aramex go back to School and learn the basics.

]]> By: Albert & Annne Davies http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-438362 Albert & Annne Davies Thu, 29 May 2008 13:25:24 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-438362 What is the name of the Managing Director of this terribly inefficient company Aramex please? What is the name of the Managing Director of this terribly inefficient company Aramex please?

]]> By: Albert & Annne Davies http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-438361 Albert & Annne Davies Thu, 29 May 2008 13:21:41 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-438361 Aramex terrible. They do not deliver. They promise to deliver but nothing ever happens. We have been expecting a parcel since approx. 9 May 2008. We phoned them, contacted them by email. They admitted they do have our parcel (we are recipients of a parcel) but they WILL NOT SEND IT AS THEY PROMISED. The sender of this parcel is also furious. We know they still have our parcel after all this time because they told us so on the phone, we had to wait in to receive this parcel but it still HAS NOT ARRIVED. We have now written them a letter (if they understand proper letters)?? ARAMEX have let down the recipient of the parcel and the sender of the parcel. Aramex terrible.
They do not deliver.
They promise to deliver but nothing ever happens.
We have been expecting a parcel since approx. 9 May 2008.
We phoned them, contacted them by email. They admitted they do have our parcel (we are recipients of a parcel) but they WILL NOT SEND IT AS THEY PROMISED. The sender of this parcel is also furious.
We know they still have our parcel after all this time because they told us so on the phone, we had to wait in to receive this parcel but it still HAS NOT ARRIVED. We have now written them a letter (if they understand proper letters)??
ARAMEX have let down the recipient of the parcel and the sender of the parcel.

]]> By: intlmedia http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-437558 intlmedia Thu, 15 May 2008 19:32:57 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-437558 I've always been very pleased with Aramex. Shop&Ship is a very efficient service, although it can take a while for packages to move on from the New York depot. However a parcel which I posted to the UK from the Gulf was lost in transit, and they don't seem willing to pay for the cost of the actual contents. They are offering to refund the shipping and pay USD $100 in compensation... which makes sense... but what about the value of the parcel which was lost? I'm supposed to just accept that loss??? I’ve always been very pleased with Aramex. Shop&Ship is a very efficient service, although it can take a while for packages to move on from the New York depot.

However a parcel which I posted to the UK from the Gulf was lost in transit, and they don’t seem willing to pay for the cost of the actual contents.

They are offering to refund the shipping and pay USD $100 in compensation… which makes sense… but what about the value of the parcel which was lost? I’m supposed to just accept that loss???

]]> By: majestic http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-430901 majestic Fri, 04 Apr 2008 21:26:59 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-430901 I have a gift for Easter sent by brother in US and I gave him my US SnS address for shipping.. My biggest mistake..!!! and I just hope that I ever recieve the gift even by Christmas.. I would be lucky.. I have a Proof of Delivery from my Brother (FedEx) and I contacted almost everybody in Kuwait & tried to contact in NY and gave them the details of the item, etc.. still no clue..!!! The delivery was signed my some "M. Fuller" and probably he kept my gift as HIS Easter gift not mine...!!! I am never able to club my shipments, I always get the 50 gm and 100 gm item inidivdually and pay full shipping while these could be easilly clubbed to save shipping cost. sometimes the items from mailbox are shipped with in 1-2 days while some items stay for 1-2 weeks.. I cant prioritize..!!! Insurance?? Claim ?? nothing..!!! You lose your KD 500 item and they pay you peanuts as compensation..!!! Its so good... they keep a 500$ item and pay the compensation when it is sure that the item is expensive especially when its a notebook or iPod. I wud like to buy insurance for expensive item I am shipping to cover the risk.. Anybody Listening..??? Knock.. Knock.. anybody home ?? Phone ?? should it be answered everytime it rings !!! they dont think so... :)) lol..!!! I have a gift for Easter sent by brother in US and I gave him my US SnS address for shipping.. My biggest mistake..!!! and I just hope that I ever recieve the gift even by Christmas.. I would be lucky..

I have a Proof of Delivery from my Brother (FedEx) and I contacted almost everybody in Kuwait & tried to contact in NY and gave them the details of the item, etc.. still no clue..!!! The delivery was signed my some “M. Fuller” and probably he kept my gift as HIS Easter gift not mine…!!!

I am never able to club my shipments, I always get the 50 gm and 100 gm item inidivdually and pay full shipping while these could be easilly clubbed to save shipping cost. sometimes the items from mailbox are shipped with in 1-2 days while some items stay for 1-2 weeks.. I cant prioritize..!!!

Insurance?? Claim ?? nothing..!!! You lose your KD 500 item and they pay you peanuts as compensation..!!! Its so good… they keep a 500$ item and pay the compensation when it is sure that the item is expensive especially when its a notebook or iPod. I wud like to buy insurance for expensive item I am shipping to cover the risk..

Anybody Listening..???

Knock.. Knock.. anybody home ??

Phone ?? should it be answered everytime it rings !!! they dont think so… :)) lol..!!!

]]> By: Bader http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-430037 Bader Fri, 21 Mar 2008 12:42:24 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-430037 Aramex's so called agreeable resolution is them giving me a shit load of excuses as to why I had to pay extra and to why I had to pick up the parts from the airport. Doing the same thing 3times in a row and after Aramex telling me it was random checks, I would expect them to offer me some sort of discount for their mishap. Any change is not specified in the shop and ship agreement. Anyone know a good lawyer?? Aramex’s so called agreeable resolution is them giving me a shit load of excuses as to why I had to pay extra and to why I had to pick up the parts from the airport.

Doing the same thing 3times in a row and after Aramex telling me it was random checks, I would expect them to offer me some sort of discount for their mishap.

Any change is not specified in the shop and ship agreement. Anyone know a good lawyer??

]]> By: Meeting with Aramex at Rayboy http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-413270 Meeting with Aramex at Rayboy Mon, 28 Jan 2008 21:23:10 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-413270 [...] as i ensure i get everything at the soonest. So since i had written about the difficulties i had on 248am blog, i decided to meet Murad Bdair, the Customer Account Manager for Shop and [...] [...] as i ensure i get everything at the soonest. So since i had written about the difficulties i had on 248am blog, i decided to meet Murad Bdair, the Customer Account Manager for Shop and [...]

]]> By: Ibrahim http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-404610 Ibrahim Mon, 14 Jan 2008 11:22:56 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-404610 1. hold/combine shipment 2. Knet, Knet, Knet online payment WHY CASH who uses cash!!! 3. Expensive 1. hold/combine shipment

2. Knet, Knet, Knet online payment WHY CASH who uses cash!!!

3. Expensive

]]> By: Yousef http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-404090 Yousef Sun, 13 Jan 2008 07:57:13 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-404090 The picture will talk. http://img266.imageshack.us/img266/4894/48423887dr7.jpg Please delay it more. The picture will talk.
http://img266.imageshack.us/img266/4894/48423887dr7.jpg
Please delay it more.

]]> By: Yousef http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-403784 Yousef Sat, 12 Jan 2008 15:57:58 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-403784 and a new problem. My order is in the mailbox since 8/1 today is 12. and it didn't even get out of US. Are you fucking joking me? what the fuck are they waiting for? and a new problem. My order is in the mailbox since 8/1 today is 12. and it didn’t even get out of US. Are you fucking joking me? what the fuck are they waiting for?

]]> By: Murad http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-403581 Murad Sat, 12 Jan 2008 08:33:40 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-403581 Good morning to all of you, Because we always take into consideration your needs,complaints and comments, I strongly urge any one to contact me on my phone or my email. Who ever has a problem with ARAMEX I can assure that no efforts will be spared to reach an agreeable resolution. Mobile: 7221330 Email : Murad.Bdair@aramex.com Best regards, Murad Bdair Good morning to all of you,

Because we always take into consideration your needs,complaints and comments, I strongly urge any one to contact me on my phone or my email.

Who ever has a problem with ARAMEX I can assure that no efforts will be spared to reach an agreeable resolution.

Mobile: 7221330
Email : Murad.Bdair@aramex.com

Best regards,
Murad Bdair

]]> By: Lunardream http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-401716 Lunardream Wed, 09 Jan 2008 21:46:35 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-401716 My turn: 1) They're the worst in dealing with customs. I know for sure they're targeted by the customs and behind the customs are some trade sharks that would love to kill our hopes of buying cheap stuff from the USA and instead sell us overpriced items from shark stores such as Eurika, Virgin or iCity and the list goes on. 2) The flat price for a 1 kg is the same for a paper envlope?? talk about mass-physics economy!! they should start giving loyal memberships and better price plans for regular users. 3) Once I was almost attacked by our lovely buhraa friends when I drove by them (not knowing it was Mu7aram) and my radion was kinda of audible. Our friendly buhraa own a place by the corner, so I guess The new place is just bad. And it's even worse than where it used to be at Sharq (no parking spaces). And still not enough parking spaces. 4) I do get sms notifications after I pay at their place by like 45 mins. Talk about programed messaging. 5) I don't have any magazine subscription but I think they should consider their prices and delivry for our friends down here who have and depend on SNS for their monthly mags. 6) Again, I'm never ordering any DVD or music CDs with Aramex after my case with the customs which took a year and half to settle and still paid like 240 KDs, while I know there many bastards out there getting their flagged items pass though the customs easily because it's part of their courier services (U don't know that UPS does that?!!! with DHL, my packages' inner plastic sealing weren't even touched) My turn:

1) They’re the worst in dealing with customs. I know for sure they’re targeted by the customs and behind the customs are some trade sharks that would love to kill our hopes of buying cheap stuff from the USA and instead sell us overpriced items from shark stores such as Eurika, Virgin or iCity and the list goes on.

2) The flat price for a 1 kg is the same for a paper envlope?? talk about mass-physics economy!! they should start giving loyal memberships and better price plans for regular users.

3) Once I was almost attacked by our lovely buhraa friends when I drove by them (not knowing it was Mu7aram) and my radion was kinda of audible. Our friendly buhraa own a place by the corner, so I guess The new place is just bad. And it’s even worse than where it used to be at Sharq (no parking spaces). And still not enough parking spaces.

4) I do get sms notifications after I pay at their place by like 45 mins. Talk about programed messaging.

5) I don’t have any magazine subscription but I think they should consider their prices and delivry for our friends down here who have and depend on SNS for their monthly mags.

6) Again, I’m never ordering any DVD or music CDs with Aramex after my case with the customs which took a year and half to settle and still paid like 240 KDs, while I know there many bastards out there getting their flagged items pass though the customs easily because it’s part of their courier services (U don’t know that UPS does that?!!! with DHL, my packages’ inner plastic sealing weren’t even touched)

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