Comments on: What problems do you have with Aramex? http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/ A blog by Mark and Nat, a married couple who are living in Kuwait. Mark works in Advertising while Nat works in TV. Sun, 08 Nov 2009 10:17:26 -0600 http://wordpress.org/?v=2.8.5 hourly 1 By: Michelle H http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-470369 Michelle H Tue, 11 Aug 2009 17:23:09 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-470369 After the service I got today I can say that ARAMEX or I should say ARAMESS is one of the LOUSIEST delivery service you'll find in the planet. You would think that by signing up to their SHOP & SHIP service they could handle a simple task of creating a new customer account, but I found that even the easiest task was a CHALLENGE for the courier snailmail service. I signed up on August 6, 2009 at their branch location on King Abdullah Street (Exit 10) in Riyadh after paying 132 riyals Raed, the customer service agent, took my money, didn't bother to tell me what would happen next, until I asked him. Then he told me I should be expecting a mailing address/P.O. Box address via email within 2-3 days. I asked Raed for the Branch phone number and strangely enough ARAMEX can't afford to get a land line number, basically there was no office telephone. Raed gave me his personal cell phone. After 2 days had passed, I called the 3rd day on Saturday and asked Raed where's my US Post Box address, he replied that to give it another 2 days. Honestly, I got fed up and emailed Mohammed Badaway, the Shop and Ship Manager about sending me an address ASAP. I'm still waiting till this day for a reply. I don't know if Mr. Badaway is dead or in acomma, unfortuantely it seems like Aramex is an expert at hiring a staff that's unresponsive. On Monday I popped in the office again and paid Raed a visit & asked him where's my address. He telephoned Mr. Ibrahim and didn't get through and got a hold of him on the 2nd try. Raed said that Mr. Ibrahim would contact me by cell phone, they confirmed my cell/mobile number. I'm still waiting for Mr. Ibrahim's call. Again, I can only say ARAMESS is reliable for taking your $$money$$ and giving their customers a headache. I really doubted that MR. Ibrahim would have called so I asked Raed, "Well, what if he doesn't call me." Raed replied that he himself would call me. I gave up on ARAMESS and on August 11th, I decided to cancel my account with the MESSY courier service and get my $$ back. I don't understand why I would have to beg for service. Raed doesn't have much work to do. If you pay him a visit you'll find that there's nothing going in that office, it's dead as a doornail. SNAILMAIL SERVICE YOU NEED TO STAY AWAY FROM..That should be their new motto.... . After the service I got today I can say that ARAMEX or I should say ARAMESS is one of the LOUSIEST delivery service you’ll find in the planet. You would think that by signing up to their SHOP & SHIP service they could handle a simple task of creating a new customer account, but I found that even the easiest task was a CHALLENGE for the courier snailmail service.

I signed up on August 6, 2009 at their branch location on King Abdullah Street (Exit 10) in Riyadh after paying 132 riyals Raed, the customer service agent, took my money, didn’t bother to tell me what would happen next, until I asked him. Then he told me I should be expecting a mailing address/P.O. Box address via email within 2-3 days.

I asked Raed for the Branch phone number and strangely enough ARAMEX can’t afford to get a land line number, basically there was no office telephone. Raed gave me his personal cell phone.

After 2 days had passed, I called the 3rd day on Saturday and asked Raed where’s my US Post Box address, he replied that to give it another 2 days. Honestly, I got fed up and emailed Mohammed Badaway, the Shop and Ship Manager about sending me an address ASAP. I’m still waiting till this day for a reply. I don’t know if Mr. Badaway is dead or in acomma, unfortuantely it seems like Aramex is an expert at hiring a staff that’s unresponsive.

On Monday I popped in the office again and paid Raed a visit & asked him where’s my address. He telephoned Mr. Ibrahim and didn’t get through and got a hold of him on the 2nd try. Raed said that Mr. Ibrahim would contact me by cell phone, they confirmed my cell/mobile number. I’m still waiting for Mr. Ibrahim’s call. Again, I can only say ARAMESS is reliable for taking your $$money$$ and giving their customers a headache. I really doubted that MR. Ibrahim would have called so I asked Raed, “Well, what if he doesn’t call me.” Raed replied that he himself would call me.

I gave up on ARAMESS and on August 11th, I decided to cancel my account with the MESSY courier service and get my $$ back. I don’t understand why I would have to beg for service. Raed doesn’t have much work to do. If you pay him a visit you’ll find that there’s nothing going in that office, it’s dead as a doornail. SNAILMAIL SERVICE YOU NEED TO STAY AWAY FROM..That should be their new motto…. .

]]> By: davinder http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-469892 davinder Wed, 05 Aug 2009 04:48:15 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-469892 Aramex is not a good courier Service. First reason Not supports Customer. Second is I booked a parcel BOMBAY TO PUNJAB LUDHIANA on 1august today is 5august . yet not received.When i booked from BLAZEFLASH , DTDC and BlUEDART . it receives in 2-3 days. Aramex is not a good courier Service. First reason Not supports Customer. Second is I booked a parcel BOMBAY TO PUNJAB LUDHIANA on 1august today is 5august . yet not received.When i booked from BLAZEFLASH , DTDC and BlUEDART . it receives in 2-3 days.

]]> By: koka http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-454073 koka Tue, 06 Jan 2009 21:11:11 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-454073 I have a question does my account in aramex have to be the same perosns' name in my visa ?because i still don't have one it's my mom's . i have ordered some stuff from ebay since december 26th and still nothing no email no sms at least they should warn us before they arrive so we can be ready with the cash and everything and Yeah they DON'T answer the phone ever I have a question
does my account in aramex have to be the same perosns’ name in my visa ?because i still don’t have one it’s my mom’s . i have ordered some stuff from ebay since december 26th and still nothing no email no sms at least they should warn us before they arrive so we can be ready with the cash and everything

and Yeah they DON’T answer the phone ever

]]> By: Yabiraad http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-451929 Yabiraad Tue, 09 Dec 2008 19:44:12 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-451929 They should send email notifications about aramex's working hours and non-working days! US shipping takes TOO MUCH TIME! They should send email notifications about aramex’s working hours and non-working days!

US shipping takes TOO MUCH TIME!

]]> By: Moe http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-450727 Moe Sat, 22 Nov 2008 03:25:43 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-450727 you people started to make me worried with your complaints about my next shippment. i ordered stuff worth 1000$ almost and im going to go nuts if it got lost. so far it stayed 3 days going on the 4th day in US Aramex and somthing telling me its going to take longer than this to get shipped to Kuwait. and its going to get me more nuts if it got lost and they told me about the 100$ compensating policy. let's hope it won't come to that. but if all the complaints were true then i guess the most reasonable issue for Aramex to solve is with the Kuwaiti customes cause it doesn't make any sense to pay full fees and they only had half of the job done. and about the phone i won't compalin about that i ranged few times but i figured at the end i wasn't following the right process through the IVR Aramex is having so it was my mistake. Fees should be negotiable if weight is exceeding certain limit. you people started to make me worried with your complaints about my next shippment. i ordered stuff worth 1000$ almost and im going to go nuts if it got lost. so far it stayed 3 days going on the 4th day in US Aramex and somthing telling me its going to take longer than this to get shipped to Kuwait. and its going to get me more nuts if it got lost and they told me about the 100$ compensating policy. let’s hope it won’t come to that. but if all the complaints were true then i guess the most reasonable issue for Aramex to solve is with the Kuwaiti customes cause it doesn’t make any sense to pay full fees and they only had half of the job done.

and about the phone i won’t compalin about that i ranged few times but i figured at the end i wasn’t following the right process through the IVR Aramex is having so it was my mistake.

Fees should be negotiable if weight is exceeding certain limit.

]]> By: dana http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-450163 dana Wed, 12 Nov 2008 07:31:40 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-450163 hi im very frustrated..im having a really bad experience with aramex! , i ordered clothes from victoria's secret website, and i put in all my details including mail box number n everything else but victorias secret did not submitt my mail box number so when it reached aramex jfk it was not in my mailbox.. i called the jfk and they told me my packages are in the unknown customer section so he asked me for my details and he told me he will put them in my mail box in couple of minutes..i waited 10 minutes.. 1 hour.. 2 days , one week! i contacted the dubai office and told them my problem they also sent a request three times ! and mr lukas like usual ignores! this has become intolerable this is not the first time they tell me something they say they will do it then u end up calling them a million times! i dont understand how they launch a service and expect people to register if they do this with people! the dubai office has amazing customer service they are really helpful but the JFK ARAMEX OFFICE that's the messed up one! please do something about my problem i would really appreciate it, and btw im not the only one complaning many of my friends go through the same thing! hi im very frustrated..im having a really bad experience with aramex! , i ordered clothes from victoria’s secret website, and i put in all my details including mail box number n everything else but victorias secret did not submitt my mail box number so when it reached aramex jfk it was not in my mailbox.. i called the jfk and they told me my packages are in the unknown customer section so he asked me for my details and he told me he will put them in my mail box in couple of minutes..i waited 10 minutes.. 1 hour.. 2 days , one week! i contacted the dubai office and told them my problem they also sent a request three times ! and mr lukas like usual ignores! this has become intolerable this is not the first time they tell me something they say they will do it then u end up calling them a million times! i dont understand how they launch a service and expect people to register if they do this with people! the dubai office has amazing customer service they are really helpful but the JFK ARAMEX OFFICE that’s the messed up one! please do something about my problem i would really appreciate it, and btw im not the only one complaning many of my friends go through the same thing!

]]> By: Jacob Kristarto http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-444684 Jacob Kristarto Thu, 28 Aug 2008 04:12:51 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-444684 TRICKY BUSINESS BY ARAMEX. Aramex collecting unnecessary cost from receivers. Many times we have to pay "clearance fee" to Aramex, when we received parcel, although weight only 1 to 2 kg and worth less than usd 5.- According to Indonesia custom regulation what we received from other courier services, parcel weight below 20kg and value less than usd 20 is duty and tax free. It means by other courier, the parcel will be delivered immediately and the customer/receiver don't need to pay any other extra cost. I copied here the statement I got. "PLEASE BE INFORMED THAT BASED ON INDONESIA CUSTOMS REGULATIONS, SHIPMENT WITH WEIGHT LESS THAN 20 KG AND VALUE LESS THAN USD 20 WILL FREE FROM DUTY AND TAXES." So, "clearance fee" by Aramex is "tricky" and is their way to get some more money from their un-experienced customers. When we asked to the customer service in their web, they did not replied to the specific question. They just asked for apology and asked for new chance. What means "new chance" ? Let them do again "tricky" things ? When we checked and asked about this customs regulations to their office, they easily replied, it is their regulation and pleased us to complaint and spread this information through news paper and internets. Woouw, I hope the Top Management of Aramex will give open statement to this matter. TRICKY BUSINESS BY ARAMEX.
Aramex collecting unnecessary cost from receivers.
Many times we have to pay “clearance fee” to Aramex, when we received parcel, although weight only 1 to 2 kg and worth less than usd 5.-
According to Indonesia custom regulation what we received from other courier services, parcel weight below 20kg and value less than usd 20 is duty and tax free. It means by other courier, the parcel will be delivered immediately and the customer/receiver don’t need to pay any other extra cost.
I copied here the statement I got.

“PLEASE BE INFORMED THAT BASED ON INDONESIA CUSTOMS REGULATIONS, SHIPMENT WITH WEIGHT LESS THAN 20 KG AND VALUE LESS THAN USD 20 WILL FREE FROM DUTY AND TAXES.”

So, “clearance fee” by Aramex is “tricky” and is their way to get some more money from their un-experienced customers.

When we asked to the customer service in their web, they did not replied to the specific question. They just asked for apology and asked for new chance.
What means “new chance” ? Let them do again “tricky” things ?

When we checked and asked about this customs regulations to their office, they easily replied, it is their regulation and pleased us to complaint and spread this information through news paper and internets.
Woouw, I hope the Top Management of Aramex will give open statement to this matter.

]]> By: Jacob Kristarto http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-444595 Jacob Kristarto Wed, 27 Aug 2008 08:57:26 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-444595 1. Who said Aramex cheaper ? By me, the receiver must pay EXTRA COST usd 14.00 for trade-sample worth below usd 5.00 ? This is not happened by other courier 2. Don't send any urgent documents or sample by Aramex. They kept the parcel 3 days or more in his office before deliver to the customer. 1. Who said Aramex cheaper ? By me, the receiver must pay EXTRA COST usd 14.00 for trade-sample worth below usd 5.00 ? This is not happened by other courier

2. Don’t send any urgent documents or sample by Aramex. They kept the parcel 3 days or more in his office before deliver to the customer.

]]> By: jon barkman http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-443793 jon barkman Fri, 15 Aug 2008 21:12:58 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-443793 I need some help. I have INCREDIBLY important documents sitting at aramex and they have been transferred from NY to Washington DC for some reason within customs. This is incredible. what does aramex do wromng that fedex and DHL do right? i always get my papers shipped to uzbekistan in 5 days or less now it has been more with aramex due to customs.. I need some help. I have INCREDIBLY important documents sitting at aramex and they have been transferred from NY to Washington DC for some reason within customs. This is incredible. what does aramex do wromng that fedex and DHL do right? i always get my papers shipped to uzbekistan in 5 days or less now it has been more with aramex due to customs..

]]> By: Albert & Annne Davies http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-438371 Albert & Annne Davies Thu, 29 May 2008 20:24:40 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-438371 Suggest Aramex go back to School and learn the basics. Suggest Aramex go back to School and learn the basics.

]]> By: Albert & Annne Davies http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-438362 Albert & Annne Davies Thu, 29 May 2008 13:25:24 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-438362 What is the name of the Managing Director of this terribly inefficient company Aramex please? What is the name of the Managing Director of this terribly inefficient company Aramex please?

]]> By: Albert & Annne Davies http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-438361 Albert & Annne Davies Thu, 29 May 2008 13:21:41 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-438361 Aramex terrible. They do not deliver. They promise to deliver but nothing ever happens. We have been expecting a parcel since approx. 9 May 2008. We phoned them, contacted them by email. They admitted they do have our parcel (we are recipients of a parcel) but they WILL NOT SEND IT AS THEY PROMISED. The sender of this parcel is also furious. We know they still have our parcel after all this time because they told us so on the phone, we had to wait in to receive this parcel but it still HAS NOT ARRIVED. We have now written them a letter (if they understand proper letters)?? ARAMEX have let down the recipient of the parcel and the sender of the parcel. Aramex terrible.
They do not deliver.
They promise to deliver but nothing ever happens.
We have been expecting a parcel since approx. 9 May 2008.
We phoned them, contacted them by email. They admitted they do have our parcel (we are recipients of a parcel) but they WILL NOT SEND IT AS THEY PROMISED. The sender of this parcel is also furious.
We know they still have our parcel after all this time because they told us so on the phone, we had to wait in to receive this parcel but it still HAS NOT ARRIVED. We have now written them a letter (if they understand proper letters)??
ARAMEX have let down the recipient of the parcel and the sender of the parcel.

]]> By: intlmedia http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-437558 intlmedia Thu, 15 May 2008 19:32:57 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-437558 I've always been very pleased with Aramex. Shop&Ship is a very efficient service, although it can take a while for packages to move on from the New York depot. However a parcel which I posted to the UK from the Gulf was lost in transit, and they don't seem willing to pay for the cost of the actual contents. They are offering to refund the shipping and pay USD $100 in compensation... which makes sense... but what about the value of the parcel which was lost? I'm supposed to just accept that loss??? I’ve always been very pleased with Aramex. Shop&Ship is a very efficient service, although it can take a while for packages to move on from the New York depot.

However a parcel which I posted to the UK from the Gulf was lost in transit, and they don’t seem willing to pay for the cost of the actual contents.

They are offering to refund the shipping and pay USD $100 in compensation… which makes sense… but what about the value of the parcel which was lost? I’m supposed to just accept that loss???

]]> By: majestic http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-430901 majestic Fri, 04 Apr 2008 21:26:59 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-430901 I have a gift for Easter sent by brother in US and I gave him my US SnS address for shipping.. My biggest mistake..!!! and I just hope that I ever recieve the gift even by Christmas.. I would be lucky.. I have a Proof of Delivery from my Brother (FedEx) and I contacted almost everybody in Kuwait & tried to contact in NY and gave them the details of the item, etc.. still no clue..!!! The delivery was signed my some "M. Fuller" and probably he kept my gift as HIS Easter gift not mine...!!! I am never able to club my shipments, I always get the 50 gm and 100 gm item inidivdually and pay full shipping while these could be easilly clubbed to save shipping cost. sometimes the items from mailbox are shipped with in 1-2 days while some items stay for 1-2 weeks.. I cant prioritize..!!! Insurance?? Claim ?? nothing..!!! You lose your KD 500 item and they pay you peanuts as compensation..!!! Its so good... they keep a 500$ item and pay the compensation when it is sure that the item is expensive especially when its a notebook or iPod. I wud like to buy insurance for expensive item I am shipping to cover the risk.. Anybody Listening..??? Knock.. Knock.. anybody home ?? Phone ?? should it be answered everytime it rings !!! they dont think so... :)) lol..!!! I have a gift for Easter sent by brother in US and I gave him my US SnS address for shipping.. My biggest mistake..!!! and I just hope that I ever recieve the gift even by Christmas.. I would be lucky..

I have a Proof of Delivery from my Brother (FedEx) and I contacted almost everybody in Kuwait & tried to contact in NY and gave them the details of the item, etc.. still no clue..!!! The delivery was signed my some “M. Fuller” and probably he kept my gift as HIS Easter gift not mine…!!!

I am never able to club my shipments, I always get the 50 gm and 100 gm item inidivdually and pay full shipping while these could be easilly clubbed to save shipping cost. sometimes the items from mailbox are shipped with in 1-2 days while some items stay for 1-2 weeks.. I cant prioritize..!!!

Insurance?? Claim ?? nothing..!!! You lose your KD 500 item and they pay you peanuts as compensation..!!! Its so good… they keep a 500$ item and pay the compensation when it is sure that the item is expensive especially when its a notebook or iPod. I wud like to buy insurance for expensive item I am shipping to cover the risk..

Anybody Listening..???

Knock.. Knock.. anybody home ??

Phone ?? should it be answered everytime it rings !!! they dont think so… :)) lol..!!!

]]> By: Bader http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-430037 Bader Fri, 21 Mar 2008 12:42:24 +0000 http://www.248am.com/mark/interesting/what-problems-do-you-have-with-aramex/#comment-430037 Aramex's so called agreeable resolution is them giving me a shit load of excuses as to why I had to pay extra and to why I had to pick up the parts from the airport. Doing the same thing 3times in a row and after Aramex telling me it was random checks, I would expect them to offer me some sort of discount for their mishap. Any change is not specified in the shop and ship agreement. Anyone know a good lawyer?? Aramex’s so called agreeable resolution is them giving me a shit load of excuses as to why I had to pay extra and to why I had to pick up the parts from the airport.

Doing the same thing 3times in a row and after Aramex telling me it was random checks, I would expect them to offer me some sort of discount for their mishap.

Any change is not specified in the shop and ship agreement. Anyone know a good lawyer??

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