I just got a phone call a few minutes ago from the BMW workshop manager. He was very sincere and apologized about how my radiator leak was handled and they want to now fix the car at their cost. They are sending a tow truck to pick up my car from the other garage.
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Mark and Nat, a married couple who are living in Kuwait. Mark is a creative director at an ad agency while Nat runs her own design studio called Push+Pull.
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BLOG POWER!
wow bitching really works!
Heheheh…Not any kind of bitching…Mark bitching :)
i was about to say that this blog is power.. guess Biohazard got it before me..
Mark.. now start bitching for alcohol.. you never know where it will end up.. ;)
If there’s one thing Mark is good at, it’s complaining ;) Way to go, those aholes definitely deserve it.
Ranting and raving sometimes really work big time.
yeah fix the leak but what about other problems, did they fix what they intended to fix the first time?
i’m starting a blog…
haha looks like he read yer blog!
OMG…
I need to have a blog right now!!!
looool! Well hopefully they will fix it!
Lucky you mark …. few people here in Kuwait have this kind of treatment ;)
Wooo Hoooooo! The power of the pen!
wow mark good for u… its shows that blogs now are the new wastaaa
well although i am glad they are fixing it i hate the fact that they are because of the emails i sent or because of the blog. they should have good service all the time not just when people complain.
Make sure you tell him that.
thats unfair, as u said they should have good service at all times. even if they fixed your car, they still suck cause they made u go through all this hastle !! so much for customer satisfaction in BMW kuwait.. their headquarters should know…
About time. It shouldn’t have been anything but a free repair.
BTW, since your car is (I’m guessing) past warranty, I recommend not ever taking it to the stealership again. They don’t do work better than anyone else, and they charge you way above market prices simply because they are the dealership.
i am glad that they finally understood how to behave.
I wonder, how would a customer without a relatively high profile blog have been treated?
Maybe if there was some kind of consumer organisation that sent anonymous purchasers out to different outlets and wrote up their experiences both good and bad then perhaps customer satisfaction would be more prevalent in Kuwait.
after seeing or hearing what was said about them i guess the word reached the right person loooooooooool your the man MARK