Comments on: Aramex new working hours

By: Marisa

Marisa — Sat, 02 Jan 2010 15:11:42 +0000

As Ehab says….They don’t appear to be working to the new opening times yet….tried to call at 3.30 today, Sat and the recorded message says Sat 9-3pm
Plus the message that they send with charges does not include the handling fee!

By: Mhmd

Mhmd — Sat, 02 Jan 2010 09:20:45 +0000

when i was picking up a package at 8pm. the reception staff told me there working hours is from 8.30am to 9.00 pm except for friday from 12.00pm to 6.00pm.

he also told me after 6.00 pm the reception is open for shop&ship pick up clients, opening mailboxes and express packages.

By: ehab

ehab — Fri, 01 Jan 2010 11:25:13 +0000

By the way guys:
Any one try to call aramex office after 6.00pm, or on friday??
The answer machine telling me (our working hours from 8am to 6pm), and they sent us a msg saying that we updated our working hours from 8am to 9pm and on friday from 12 noon to 6pm !!
Are the lying to us or what???

By: !

Wed, 30 Dec 2009 05:50:53 +0000

Two days ago one of the employees at aramex dropped by a credit card to my door step and I asked him how aramex was doing after the unfortunate event that they went through and how they are dealing with the delays in packages, he told me that things aren’t going well and they are still taking a while to release them from the customs (almost a week rather than 2-3 days).

By: zero

zero — Mon, 28 Dec 2009 12:47:26 +0000

For me it isn’t getting held in custom is the problem but getting out of it.
with USWS they charged me 10kd just as a clearance charge and I had to pay for all of the custom fees.
it ended up for me paying 30kd for a 30kd shipment that weighs 2kg >.>;
so far DHL said to me there are no clearance charge.
I don’t mind paying tax and tax-Fees it is a law and I do respect it but paying 10kd clearance was outrageous.
*note that if you dont pay 10kd they give you the papers and say clear it your self*
and last 2 weeks they said if you don’t pay 10kd you pay 3kd so that we get you the manifest so you could go clear it for your self -.-

Honestly the most professional curiure I ever worked for is FedEX too bad they don’t have a box. but they do have a very good account system but not all site uses it.

By: Burhan

Burhan — Mon, 28 Dec 2009 12:44:17 +0000

moe80s:

So you are the one customer still with USWS! I was wondering why they haven’t gone bust yet.

By: moe80s

moe80s — Mon, 28 Dec 2009 07:05:39 +0000

i have ordered a big shipment and to receive it as one shipment I asked to ship within 2 weeks which will insure that my shipments all arrived but instead USWS shipped every couple of items alone and I ended up paying 43.5 KD! instead of the actual wait for all the items which is 22.5KD! I think I’ll go for DHL from now on

By: Maze

Maze — Mon, 28 Dec 2009 06:38:08 +0000

they need to give more attention to customer service thats all!

By: gunsmoke

gunsmoke — Sun, 27 Dec 2009 22:36:39 +0000

10 days for a package is a compliment to Aramex. When I left them it was taking me 2 weeks + consistently to get my packages (without them being held in customs.)

Also cancelled our corporate account with them as Fedex is cheaper and most countries don’t even know Aramex exists, so its a hassle to use them as a forwarder for business purposes.

By: Marzouq

Marzouq — Sun, 27 Dec 2009 21:34:50 +0000

K, seems you have the system down.. I need to get this down as well.. Aramex needs to streamline their process.. if they have too many customers.. then less customers will help improve things for them!

By: Strider

Strider — Sun, 27 Dec 2009 20:10:55 +0000

I’m using aramex only for shopping from UK online stores …. and I think I will get my self a DHL mail box really.

no more crappy aramex services.

By: K.theKuwaiti

K.theKuwaiti — Sun, 27 Dec 2009 14:25:32 +0000

I have given up on aramex .. DHL for small packages, MyUS for big ones.