Related Entries

1. 1. Zahed | December 30th, 2007 at 12:13 pm

   THIS IS THE BEST AD EVER THANKS MARK YAAA EVERYONE PLZZZ USE MY SERVICE AM MUCH BETTER THAN ARAMEX.

2. 2. Mark | December 30th, 2007 at 12:16 pm

   In return for this post I would like two shawermas delivered to me on a daily basis.

3. 3. K.theKuwaiti | December 30th, 2007 at 12:20 pm

   No comment.

   And thats only because someone has 2 boxes of my spare parts.

4. 4. Dina | December 30th, 2007 at 1:11 pm

   lol

5. 5. Abdullah | December 30th, 2007 at 1:31 pm

   I tried USWS, and they have the worst customer servicer ever. they asked me to go to their office three times to finally get my stuff, so I stooped using them. in the other hand,I got my iphone in 3 days ONLY using Aramex which was delivered to my home. unlike USWS u have to go get it! or wait more.

6. 6. twaif | December 30th, 2007 at 1:58 pm

   Why are u using aramex for your magazines? switch to USWS

7. 7. LeP | December 30th, 2007 at 2:07 pm

   hmm…i use ushopweship..and they have always delivered…unless i wanted it urgently and they just recieved the package..
   i think customer service is prty good…theres a girl named Beverly there who is really sweet and extremely helpful….

8. 8. Mark | December 30th, 2007 at 2:10 pm

   Abdullah I never had a problem like that with them

   twaif: I changed my aramex account to have them check my mailbox once a month, that way they gather up all the magazines and ship them to me once instead of shipping magazines as they get them. I used to get like 1 magazine before or a piece of mail and have to pay KD2.5

9. 9. punky | December 30th, 2007 at 3:07 pm

   Aramex are shit.

10. 10. Technogal | December 30th, 2007 at 3:31 pm

    I am facing the same problems with Aramex and had a very bad experiences with them!! I hate Aramex :(

11. 11. Qwerty | December 30th, 2007 at 3:52 pm

    Same shit with TNT, f$%^&*’S lost my shipment worth KD 1000 and reported it as delivered, and finds the good 2 months latter in their warehouse in Dubai.

12. 12. dalal | December 30th, 2007 at 5:29 pm

    I love S,M,L,XL ;)

13. 13. Mark | December 30th, 2007 at 5:45 pm

    You notice I have two copies. Nat had a copy, I had a copy, we got married and now we have two :)

14. 14. Hind | December 30th, 2007 at 5:52 pm

    whats that s.m.l.xl
    is it a book?

15. 15. Mark | December 30th, 2007 at 5:56 pm

    http://www.brucemaudesign.com/smlxl1.html
    http://www.monacellipress.com/bookpages/SMLXL.html

16. 16. Tan Go | December 30th, 2007 at 6:51 pm

    FedEX has the best courier service in Kuwait. Better than TNT, Aramex, UPS, USPS, etc..

    BUT partially the blame is on local government customs authorities. I have seen how they decide to let-pass some shipments at the airport. Its amazing! Sometimes the customs official decides (based on the size of the package) to let it go, without any care to its contents.

    As a result, I sometimes find on my desk (a delivered but SMALL package) that contains products worth $ 20,000 without any customs voucher nor any customs paid,, and sometimes a rather LARGE package with goods worth $ 200 will stay ages at customs due to documentation problems…

    I agree that Aramex are not great but I think DHL are the worst…

    HNY Everybody and Thanks Mark for your efforts..

17. 17. NASER M | December 30th, 2007 at 6:59 pm

    me 2 i have 2 months missing 2! mt t3 magazine has bean hijacked by aramex

18. 18. confused | December 30th, 2007 at 7:09 pm

    porn magz?

19. 19. 47 | December 30th, 2007 at 7:24 pm

    i have the exact opposite of your problem, im thinking of switching to aramex beacuse USWS keep breaking my shipments!!!

20. 20. 47 | December 30th, 2007 at 7:24 pm

    i have the exact opposite of your problem, im thinking of switching to aramex because USWS keep breaking my shipments!!!

21. 21. 7ussein | December 30th, 2007 at 7:51 pm

    lets just say that aramex never take small packages like magazines and cds seriously i dont know why ,they just dont think that they should waste their time with small items :D…everytime i order something small like books or ps3 games it arrives like 3 wks or a month late! their service keeps getting worse.

22. 22. Z | December 30th, 2007 at 10:39 pm

    You are right Mark,
    USWS isn’t perfect, they have their own issues.
    I will never deal with USWS again in my life.
    They suck big time.

23. 23. Thamer | December 30th, 2007 at 11:46 pm

    This is so weird. I hate USWS. Their packages take ages to arrive, their tracking information is useless, and customer service is generally clueless. I started using Aramex again and I’ve gotten my packages in a few days, the tracking information works professionally, and I’ve never had to contact customer service. Sure it sucks that they increased their prices recently, but at least I don’t have to wait a week to get my package excluding the time it takes for the item to actually leave the US.

24. 24. Jagu | December 31st, 2007 at 12:00 am

    When I was using Aramex they were always late with my packages, they used to stay in my mailbox for a very long time and when it gets to kuwait it also spend a long time with the drivers before they deliver. When they raise their prices I decided to try USWS and I dont regret it. My packages ship from my mailbox in 2 days and then it takes 3 days to get to Kuwait. Their drivers are bad and take a day to deliver the package to me but if I am in a hurry I just pick it up myself.

25. 25. Nofers | December 31st, 2007 at 12:56 am

    today I called aramex 20 times! My package has been shipped from Dec 12 and still no delivery.. What I hate is that they never answer the phone!! What’s the point of having customer service if u don’t answer the customers!! Anyway I left my no. For them 2 answer me back.. Let’s just hope it doesn’t take as long as their shipping service :s

26. 26. Ja | December 31st, 2007 at 8:55 am

    I’ve been contemplating the same recently. I’ll probably switch to either Access USA or Bongous.com. I need to find more about them though

27. 27. Naser M | December 31st, 2007 at 9:44 am

    Casey Has a Pony

28. 28. Ja | December 31st, 2007 at 10:00 am

    Here’s a useful website for comparison of US based package forwarders

    http://www.squidoo.com/shipping-guru

29. 29. Drunk_n_Gorgeous | December 31st, 2007 at 10:16 am

    It takes 4-6 weeks for the first issue of your magz to be delivered. The rest of the issues are shipped much faster.

    If you signed up for a yearly subscription, you start counting from the first issue that you got, so if you placed an order in September 2007, and only got your first issue in December 2007, you will be getting another 11 issues making a total of 12 issues (or whatever the amount you signed up for is) so your subscription ends and the last issue you’ll get will be on November 2008. The past months that you did not get anything do not count. You start counting from the first issue you’ve recieved.

30. 30. Corolla Man (AE86) | December 31st, 2007 at 10:22 am

    USWS Where is my Engine ?????????? BIZZZZZZZZZZZZZZZZ

31. 31. Zahed | December 31st, 2007 at 10:38 am

    eveyone out there who ever has a problem with USWS plz feel free to contact me at anytime, K The Kuwaiti tara badoos ib ba6nick and every shipment you have am gone dump in the thrash looool laa just kidding ABNE mark thursday’s dewaniya the shawerma is on me.

32. 32. Mark | December 31st, 2007 at 10:51 am

    Drunk_n_Gorgeous they are all old subscriptions and they all expire next year. Plus they are on auto renew. Have been subscribed to them since 2001.

    Its not the fault of all my magazine subscriptions, its Aramex.

33. 33. holla | December 31st, 2007 at 11:27 am

    I’ve been contemplating trying out Aramex, bc all my shipments through USWS have taken AGES and their website keeps going down.

    Also when i went to clear my iphone the customs guys kept shouting at the agent i was with and they told me that they have no respect for the USWS agents and i should use aramex instead bc they are not stupid and can speak arabic better etc.

    The agent eventually ran away without giving me all the paperwork and i had to fucking pop a vein on the phone to get another fucker from USWS to bring back the rest of the papers 2 hours later. it was a nightmare.

34. 34. Nayef | December 31st, 2007 at 11:52 am

    Mark, I quit Aramex due to their usual problems with the customs. I ordered two CD’s that got busted by the customs, got me into a lawsuit with the gov and ended up paying 200 KDs for two CD’s worth $ 20!!! why? because I ordered something got classified by these dicks as satanic music, while it’s on the shelves of Virgin (back then in its prime glory). For magazines, I’d stick to the old system of dealing with a bookstore. Try al-manarah bookstore, very neat and good. I deal with for years, they’re located near the video club in front of eurorika in salmiya.

35. 35. Zahed | December 31st, 2007 at 12:01 pm

    holla: all i can say is that customs treat everyone in the airport like crap and if you have a problem like that you are always welcome to contact me am always in the office and by the way we never had any problems with any i phones coming in so i guess in your case it was just luck.

36. 36. Mark | December 31st, 2007 at 12:32 pm

    WIRED subscription costs me only 10$ a year for 12 issues. In kuwait the price is nearly KD4 per issue. Its the same with all my magazines so you can imagine the amount I am saving by subscribing directly via the US.

37. 37. SKYBET | December 31st, 2007 at 3:20 pm

    Mark: you sell out

    Zahed: the only customers USWS has is Mark and uhhhhhhh……..that’s it i guess

    Corrolla Man: check under the hood of Zahed’s car and you will find your engine :)

    K the Kuwaiti: told ya!

38. 38. Musaed | December 31st, 2007 at 3:47 pm

    USWS takes ages to deliver your package, just take a look at their office and compare it with Aramex and you will be know why it takes ages.

39. 39. nxman | January 1st, 2008 at 12:25 am

    Never had a problem with them however there service is slow.

40. 40. Khaled | January 1st, 2008 at 2:01 pm

    They did miss only one package for me, but considering my alternatives, this is the only method (too bad they raised their per pound prices again)

41. 41. hamad | January 1st, 2008 at 11:07 pm

    aramex seems to have lost my new american express card that was sent a couple of months back. this pisses me off and i am still trying to locate it.

    USWS suck too because they ended up overcharging me for a macbook held at customs. when i used aramex to order one of those there was no such issue.

42. 42. Mark | January 1st, 2008 at 11:08 pm

    hamad customs thing is random and has nothing to do with USWS. I ordered 2 macbooks, one got held in customs and i had to pay a fee the other passed through without a hitch. Both with USWS.

43. 43. Zahed | January 2nd, 2008 at 11:21 am

    sky bet badoos ib ba6nick looooooool.

44. 44. Zahed | January 2nd, 2008 at 12:00 pm

    casey has a care bare and she is hidding it away from us, you AIS S…. looooooooool

45. 45. SPB | January 4th, 2008 at 2:53 pm

    has anyone bid on ebay and send their mailing address as the usws ??
    if so .. have you had any problems ?

46. 46. Mark | January 4th, 2008 at 4:51 pm

    thats what i do, no problems so far.

47. 47. Normal | January 4th, 2008 at 11:56 pm

    Mark , y3nee enta elle yshoofek ygoool enek modeer USWS wala l2

48. 48. SPB | January 8th, 2008 at 5:44 pm

    i have never had a problem with usws until recently .. i usually order most of the things from america but i recently ordered from the UK and their service was horrible … my delivery had arrivied 3 days before they uploaded the info on my mailbox , which ment that it missed the weekly shipment and i have to wait a whole week for it to be shipped out

49. 49. Bader | February 2nd, 2008 at 4:45 pm

    I’ve recenetly found out about USWS and will be signing onto that to day after my previous experience with Aramex. I tried shipping an empty nitrous bottle through to Kuwait but Aramex says they can only ship it as a DGR goods.

    I said ok, send the nitrous kit back to my supplier and i’ll get them to ship it out to me. They sent me an email the next day saying the shipping from NY to TX will cost me $130 = 40KD!!

    I sent them back an email telling them not to try rip me off, I paid $15 for the kit to be sent up to NY and now Aramex are telling me it will cost me 10X the amount to send it back!? Mind my french, but I’m REALLY FUCKED OFF WITH THEIR SHITTY SERVICE!!!

    I just hope USWS will offer me peace of mind!

50. 50. Bob | February 3rd, 2008 at 10:06 am

    From the looks of it here Aramex still have better customer service and inbound operations than the rest even if their US outbound is inferior. When all of them have problems including Aramex at least you have proper support case tracking that gets more management attention etc, so I’m not considering switching yet. But now , after the new Ebay refurbishment they stopped accepting Aramex’s Springfield NY telephone number for some crappy reason like “needs to be a landline number”. I have the whole chat transcript with Ebay customer service. So if now I can’t register my US shipping address with the biggest online merchant like Ebay, whats the point,m defeats the entire original purpose of Ship and Ship which was to facilitate e-commerce packages. Any ideas welcome guys.

51. 51. Bader | February 4th, 2008 at 4:56 pm

    Just to update on the $140 Aramex had charged me to send the package back to my supplier. I called UPS to see how much it actually cost and they told me it was $22.50 to send the 32LB package back to Texas. I told them the price Aramex was charging me and they laughed!!!

    So it’s not just in Kuwait they’re trying to rip ppl off, it’s in the USA too!!! Crappy service, I’ve already opened up an account with USWS. Hope they won’t be as crap as Aramex

52. 52. Bader | March 14th, 2008 at 6:07 pm

    Another problem I’m getting with Aramex is what they call their random checks :) They assured me they were random, so thats why I asked them why my last 3shipments had been picked randomly making me have to clear the parts and pay an extra fee for custom tax.

    Not only do I have to pay Aramex shop and ships price for CARGO (Where if they told me this problem, I would’ve sent it from my independant exporter for cargo in the USA), but they give me the excuse that my items are RANDOM checks, its been 3 shipments in a row!?!?

    Aramexs service is crap, it’s true. I looked into their regulations, and they state once the package reaches over 23Kgs it will be considered cargo, once the package reaches $2500 it will be considered cargo.

    If they stop any more of my shipments this time, I’m taking out a court case against them as they’re going against what their rules and regulations say :)

53. 53. Pinot | March 29th, 2008 at 11:44 pm

    Out of subject. Why cant I find wired magz in any bookstore here in kuwait? :-(

54. 54. SadHero | June 29th, 2008 at 4:19 pm

    Is there any USHOPWESHIP store in Kuwait? and if there is, whats their location/number?

55. 55. Bob | June 30th, 2008 at 10:19 am

    Hi guys! i just read your post regarding this services,but im just wondering, whos the local agent for USPS? my cousins send me a package tru USPS,they just put my house address. i dont know if i will recieve that package or not.

56. 56. Puneet | July 6th, 2008 at 7:19 am

    Recently one of Ebay Seller refused to deliver Goods to my Aramex US Address & gave Refund,Any One Faced Similar Problem?I have Never Tried USWS,They also have Similar problem?I am Based at UAE?Whether USWS has service for UAE Also?

57. 57. Lulu | July 22nd, 2008 at 12:20 pm

    Hi all!! i had the same opinion about Aramex..late deliveries, wrong shipments that i receive, BAD CUTOMER SERVICE, and even wrost..today i decided to terminate my account so i sent an email to them and i got a reply from “Murad Bdair” who was very happy to terminate it and did not bother to ask why!!!! idiots!!

58. 58. Makiko | December 2nd, 2008 at 7:01 am

    try http://www.myus.com and you will be very happy.

59. 59. Ayman | December 10th, 2008 at 10:49 am

    I have been using Aramex shop and ship for the past 6 years, and I have seen service go down gradually until it reached what it is today, absolute crap!!!. I do not know USWS, but I know use the DHL to ship directly from Amazon or others directly to me, it is faster the cheaper. I only use Amazon if the shipper does not ship outside the US.

60. 60. Murad | December 18th, 2008 at 1:29 pm

    Greetings Mr. Ayman,

    It’s really unfortunate to hear that you are not satisfied with aramex and started searching for other carriers; however I would like to invite you upon your convenience to meet or contact me as we are very interested in addressing the areas where you believe our service has declined in the hopes of reaching an understanding on how we can improve our customer service level.

    Your opinions and complaints are our strength.

    Best Regards,
    Murad Bdair
    Customer Account Manager
    Murad.bdair@aramex.com
    Mobile: 97221330

61. 61. Samer Awad | March 16th, 2009 at 5:00 pm

    The serivce is so bad, i have been requesting papers for 3 weeks and they keep putting me on hold for long time with no use, and no coordination among the same staff.
    Also, every thing coming to Jordan has to go throught customs even for small items you willl end up paying 3 times the price as tax and customs. and you pay tax for the delivery services, and weights given are never correct.

62. 62. Saddy Qadah | March 22nd, 2009 at 3:29 pm

    FUCK ARAMEX BIG TIME… WTF? I bought 4 shoes for my kids… weight 10.5 LBS.. Aramex costs are 60JD .. and yet, they want me to pay 140 JD more for customs.. i will make the theif bastards return the item to the shipper and take my money back .

63. 63. Samer Awad | March 24th, 2009 at 1:01 pm

    I totally agree with you Saddy ….they Suck also custums SUCK they steel money and let you pay things that you should not be paying …and i am not talking about custums, they let you pay Sales Tax ????? WHY THE HELL YOU SHOULD PAY SALES TAX FOR THINGS THAT YOU DID NOT BY FROM JORDAN AND YOU ALREADY PAID IN THE COUNTY YOU BOUGHT FROM ….this issue should be solved or Aramex and will close down soon….custums should work in a proper way and not steel money from people ….this SUCKS

64. 64. Samer Awad | March 24th, 2009 at 1:02 pm

    And you pay 16% for the shipping charges …what the HELL is this ?????

65. 65. Claude Hamarneh | March 26th, 2009 at 10:17 am

    Dear Samer and Saddy,

    I am Claude Hamarneh, Customer Account Manager at Shop&Ship Amman. Thank you both for your comments, I am sorry to hear that you have faced problems with your shipment.

    I understand how frustrating it is to being put on hold while calling customer service; we are continuously working on improving our customer experience. We took your call to heart, and to investigate your incidence further, please provide me with specific details on the phone number from which you placed the called. We need to investigate this matter further to prevent it from happening again.

    Regarding customs, Aramex Shop&Ship sent a letter informing all our valued customers about the new customs procedures. As part of the new procedures, personal shipments with a value below 100JD will not be subject to customs duties. However, shipments containing books, DVDs, CDs and pharmaceuticals will be inspected, regardless of size or cost. Aramex cannot impose any form of customs duties on any shipments. Having said that, we do charge a 15JD fee for customs clearance, but any other amount is imposed by Jordan Customs and not Aramex.

    If you can please send me your shipment number, I will work on fulfilling your request as soon as possible. If you need any help in the future, please do not hesitate to contact me on my email address below, or you can give me your contact details so I can help serve you better.

    We apologize for any inconveniences caused and thank you for your comments.

    Kind Regards,

    Claude Hamarneh

    Customer Account Manager, Shop&Ship Amman

    Claude.hamarneh@aramex.com

66. 66. Feras Hilal | March 26th, 2009 at 10:21 am

    Dear Samer and Saddy,

    I am Claude Hamarneh, Customer Account Manager at Shop&Ship Amman. Thank you both for your comments, I am sorry to hear that you have faced problems with your shipment.

    I understand how frustrating it is to being put on hold while calling customer service; we are continuously working on improving our customer experience. We took your call to heart, and to investigate your incidence further, please provide me with specific details on the phone number from which you placed the called. We need to investigate this matter further to prevent it from happening again.

    Regarding customs, Aramex Shop&Ship sent a letter informing all our valued customers about the new customs procedures. As part of the new procedures, personal shipments with a value below 100JD will not be subject to customs duties. However, shipments containing books, DVDs, CDs and pharmaceuticals will be inspected, regardless of size or cost. Aramex cannot impose any form of customs duties on any shipments. Having said that, we do charge a 15JD fee for customs clearance, but any other amount is imposed by Jordan Customs and not Aramex.

    If you can please send me your shipment number, I will work on fulfilling your request as soon as possible. If you need any help in the future, please do not hesitate to contact me on my email address below, or you can give me your contact details so I can help serve you better.

    We apologize for any inconveniences caused and thank you for your comments.

    Kind Regards,

    Claude Hamarneh

    Customer Account Manager, Shop&Ship Amman

    Claude.hamarneh@aramex.com

67. 67. Feras Hilal | March 26th, 2009 at 10:32 am

    Dear Samer and Saddy,

    I am Feras Hilal from the Marketing Department at Aramex – General Services Office. Thank you both for your comments, I am sorry to hear that you are facing problems with your shipments.

    I understand it can be frustrating to being put on hold while contacting customer service; we are continuously working on improving our user experience. We took your call to heart, and to investigate your incidence further, please provide me with specific details regarding the phone number you called from. Aramex Shop&Ship will investigate this matter to ensure it does not happen again.

    Regarding customs, Aramex Shop&Ship sent a letter informing all customers about the new customs procedures; customs authorities do not impose duties on shipments with a value below 100JD. However, shipments containing books, DVDs, CDs and pharmaceuticals will be inspected, regardless of size or cost. Aramex cannot impose any form of customs duties on any shipments. Having said that, we do charge a 15JD fee for customs clearance, but any other amount is imposed by Jordan Customs and not Aramex.

    If you can please send me your shipment number, I will work on fulfilling your request as soon as possible. If you need any help in the future, please do not hesitate to contact me on my email address below, or you can give me your contact details so I can help serve you better.

    We apologize for any inconveniences caused and thank you for your comments.

    Kind Regards,

    Feras Hilal

    Online Conversationalist – Marketing Department, GSO

    Feras.Hilal@aramex.com

68. 68. ALI | March 31st, 2009 at 2:46 am

    hi
    i`m same as all
    i used to ship from US to Bahrain by using aramex and sometime not all they are late in US and also in Bahrain but i`ve patiant for that no problems i`ll wait but now i`ve one problem and i`m realy looking for other carrier for thies which is i received Mail & Magazines from where i don`t know
    first time i don`t receive it and they stored another time i received just to check what it is ?
    and i find it`s a magazine named money from cnn !!!
    i never suscripe with them or visit cnn wepsite only one time to email them about this Magazines and from where they get my address but they don`t respond for me ,
    and today they also send me Mail & Magazines but because my address on my ankel address my ankel wife don`t receive it and they updated in my account by “Attempted delivery – Please contact local office.”
    i`ll contact them tomorrow and i`ll wait to receive my three package only and cancel my account with them .
    it`s better than received of magazine i don`t ordered or intersted in .

    regards
    ali

69. 69. ALI | April 1st, 2009 at 12:19 am

    Hi all again

    today i know that
    the problems not from the ARAMEX team but from the sender which is unknown surce !!
    i don`t know from where he get my address ?!
    just named by mail&magazine !!

    but i`ll cancel my account also for that because they will send me that unknown magazine every month ?!
    ARAMEX jop is in & out
    so not there problems ..

    regards

70. 70. Jean | April 28th, 2009 at 5:22 pm

    Hi everyone. I have a jewelry store on Amazon. I get a lot of customers from the Middle East. Most of them use Aramex. I ship all over the world, and I use USPS. For international orders, I use Priority Mail and insurance. I remember one time a man ordered a beautiful cuff bracelet with horses on it for $249.99. He did not have an Aramex address. He was in Bahrain. I used the United States Post Office and shipped Priority Mail. I also put insurance on it just in case anything went wrong. Everything went well and the man received his bracelet in less than two weeks from when I shipped it. Just thought I would share that because it worked out very well and my customer was very happy.

71. 71. fatma | October 24th, 2009 at 5:25 pm

    could anyone tell me how ushopweship works ? and yes aramex’s service is shitty and i have lost a lot of packages !!!! n their customer service sucks .. let me know about ushopweship please . Thanks

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