Comments on: Aramex Shop & Ship Problems

By: BR

BR — Wed, 23 Mar 2011 07:13:13 +0000

Well Storm,

I dunno wat u mean by a Jordan Based IP address, I am an Egyptian living in Kuwait! I posted from Kuwait based on my experience with Aramex Kuwait!

Also, I have been using Shop&Ship for like sometime now, had about 20 shipments delivered, and I can assure you that the rates I mentioned earlier are not guidelines! They do not depend on Customs officer (at least here in Kuwait). This is just how it works for them and I have never faced any deviation!!

Let me restate them, and pls correct me with solid evidence if i am wrong:

– 0% Customs 0KD Hanling for Books & Magazines
– 0% Customs 1KD Hanling for Electronics (Less than 100$)
– 0% Customs 1KD Hanling for Laptops & Mobile Phones
– 5% Customs 1KD Hanling for Electronics (More than 100$)

By: Storm

Storm — Mon, 21 Mar 2011 23:10:26 +0000

Nice job BR with a Jordan based IP address. ;)

The truth of the matter is that the customs fees are unpredictable and its still case by case determined by the customs officer.

Your rate is a general guideline but not the rule. If you want to be more sure ship using Harmonic code of the product.

Aramex hire me as a consultant and i will double your sales in the middle east.

By: BR

BR — Thu, 16 Dec 2010 14:59:00 +0000

Correction 2:

By: BR

BR — Thu, 16 Dec 2010 14:57:45 +0000

Correction:

– 0% Customs 0KD Hanling for Books & Magazines
– 0% Customs 1KD Hanling for Electronics 100$

By: BR

BR — Wed, 15 Dec 2010 07:25:58 +0000

I wanted to get a couple of things from Amazon lately so I read so many reviews and was between DHL & Aramex, finally went for Aramex for two main reasons:
1- No Volumetric Weight
2- Customs Duties are as clear as follows:
– 0% Customs 0KD Hanling for Books & Magazines
– 0% Customs 1KD Hanling for Electronics 100$
– 0% Customs 1KD Hanling for Laptops & Mobile Phones
While for DHL (Customer Service), every person says something, one talks about Bayan (3.5KDs), one says No Bayan. I personally believe they do NOT know any thing for sure, they just leave to chance with Customs Authorities. & I’m 100% sure I’d have paid much more with DHL either for Volumetric Weight or for Customs.

Here is my Experience with Aramex:

Order made from Amazon on 3/12 (Unfortunately Amazon devided my Order into 5 Shipments since Items shipped from different warehouses, had to pay more, not Aramex fault though)

2 shipments reached my Mailbox on 7/12, 2 on 8/12, 1 on 9/12. The first four shipments reached kuwait on 9,10,11 /12. Were cleared from Customs on 12,13 / 12 (as Fri & Sat are off for Customs) . I picked them up on 14/12. Total 11 days from order date (not bad at all for me).
The 4 Shipments were in very good conditions, had to pay 1KD handling fee for each of the four shipments + 5% Customs for the Kindles + shipping Cost (Dahh!!).
the 5th shipment was shipped today as it reached my Mailbox on 9/12 and Aramex US were on Holiday (as per Customer Service).

Overall, I like the Aramex service alot, I feel the agents are very professional, the Customer Account Team Leader (Murad Bdair) is ver helpful and really appreciates feedback. It’s more than enough for me to feel that they wanna do better and are willing to change (exactelly the opposite to DHL).

I was also told that a new Online Payment system is to be launched soon (users can pay for shipping online instead of at delivery as before), Nice!!

By: KJ

KJ — Sat, 02 Oct 2010 21:56:22 +0000

Aramex is getting sucks, I received 2 packages arrived at the same time in my mail box and arrived same time in kuwait, one of them was held in the customs 5 days and the other for 7 days.
I don’t know why or what is the reason ! I was thinking is that every thing messed up. I don’t think so I’ve been to the customs. but Aramex getting really suck.

after all of that They lost my package was received on my mail box on 7th of Sept, and still no updates no comments that worth over 1000$ ,

I will never deal with them again even for a Sh!t,

sorry guys but it’s cheap.

By: Hadi

Hadi — Sat, 11 Sep 2010 03:47:28 +0000

I have faced Similar problems. i thank Aramex need to change some of its policies. like give the option to hold income shipments in the mail box for period time to minimize shipment rate , and option to notify the customer about new shipments contain and from where to give customer accept permeation to ship

By: Ali

Ali — Thu, 13 May 2010 01:18:00 +0000

Burhan i get same yours
so just ask Aramex Support to cancel maill and magazine sender then you will be ok
thats what i have done
so no more mony lose

By: Burhan

Burhan — Wed, 17 Mar 2010 09:34:03 +0000

i thought i was the only one receiving CNN money magazine out of no where… i recieved 3 magazines till now ..

1st one i didnt receive and they disposed it ..
2nd one i only received to check what stuff is it .. it was MONEY MAGAZINE i never subcribed for …

now today i got the 3rd issue .. so i m going to go and discuss it with them..

I have been very happy with aramex till now .. i have been using it for last 3 years.. i dont want to close my account because of one stupid spam magazine issue…

lets see how my meeting goes with them today

By: fatma

fatma — Sat, 24 Oct 2009 14:25:30 +0000

could anyone tell me how ushopweship works ? and yes aramex’s service is shitty and i have lost a lot of packages !!!! n their customer service sucks .. let me know about ushopweship please . Thanks

By: Jean

Jean — Tue, 28 Apr 2009 14:22:44 +0000

Hi everyone. I have a jewelry store on Amazon. I get a lot of customers from the Middle East. Most of them use Aramex. I ship all over the world, and I use USPS. For international orders, I use Priority Mail and insurance. I remember one time a man ordered a beautiful cuff bracelet with horses on it for $249.99. He did not have an Aramex address. He was in Bahrain. I used the United States Post Office and shipped Priority Mail. I also put insurance on it just in case anything went wrong. Everything went well and the man received his bracelet in less than two weeks from when I shipped it. Just thought I would share that because it worked out very well and my customer was very happy.

By: ALI

ALI — Tue, 31 Mar 2009 21:19:27 +0000

Hi all again

today i know that
the problems not from the ARAMEX team but from the sender which is unknown surce !!
i don`t know from where he get my address ?!
just named by mail&magazine !!

but i`ll cancel my account also for that because they will send me that unknown magazine every month ?!
ARAMEX jop is in & out
so not there problems ..

regards