Comments on: Aramex Shop & Ship Problems http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/ A blog by Mark and Nat, a married couple who are living in Kuwait. Mark works in Advertising while Nat works in TV. Sat, 21 Nov 2009 23:16:53 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: fatma http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-479921 fatma Sat, 24 Oct 2009 14:25:30 +0000 http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-479921 could anyone tell me how ushopweship works ? and yes aramex's service is shitty and i have lost a lot of packages !!!! n their customer service sucks .. let me know about ushopweship please . Thanks could anyone tell me how ushopweship works ? and yes aramex’s service is shitty and i have lost a lot of packages !!!! n their customer service sucks .. let me know about ushopweship please . Thanks

]]> By: Jean http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-463021 Jean Tue, 28 Apr 2009 14:22:44 +0000 http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-463021 Hi everyone. I have a jewelry store on Amazon. I get a lot of customers from the Middle East. Most of them use Aramex. I ship all over the world, and I use USPS. For international orders, I use Priority Mail and insurance. I remember one time a man ordered a beautiful cuff bracelet with horses on it for $249.99. He did not have an Aramex address. He was in Bahrain. I used the United States Post Office and shipped Priority Mail. I also put insurance on it just in case anything went wrong. Everything went well and the man received his bracelet in less than two weeks from when I shipped it. Just thought I would share that because it worked out very well and my customer was very happy. Hi everyone. I have a jewelry store on Amazon. I get a lot of customers from the Middle East. Most of them use Aramex. I ship all over the world, and I use USPS. For international orders, I use Priority Mail and insurance. I remember one time a man ordered a beautiful cuff bracelet with horses on it for $249.99. He did not have an Aramex address. He was in Bahrain. I used the United States Post Office and shipped Priority Mail. I also put insurance on it just in case anything went wrong. Everything went well and the man received his bracelet in less than two weeks from when I shipped it. Just thought I would share that because it worked out very well and my customer was very happy.

]]> By: ALI http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-460887 ALI Tue, 31 Mar 2009 21:19:27 +0000 http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-460887 Hi all again today i know that the problems not from the ARAMEX team but from the sender which is unknown surce !! i don`t know from where he get my address ?! just named by mail&magazine !! but i`ll cancel my account also for that because they will send me that unknown magazine every month ?! ARAMEX jop is in & out so not there problems .. regards Hi all again

today i know that
the problems not from the ARAMEX team but from the sender which is unknown surce !!
i don`t know from where he get my address ?!
just named by mail&magazine !!

but i`ll cancel my account also for that because they will send me that unknown magazine every month ?!
ARAMEX jop is in & out
so not there problems ..

regards

]]> By: ALI http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-460848 ALI Mon, 30 Mar 2009 23:46:45 +0000 http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-460848 hi i`m same as all i used to ship from US to Bahrain by using aramex and sometime not all they are late in US and also in Bahrain but i`ve patiant for that no problems i`ll wait but now i`ve one problem and i`m realy looking for other carrier for thies which is i received Mail & Magazines from where i don`t know first time i don`t receive it and they stored another time i received just to check what it is ? and i find it`s a magazine named money from cnn !!! i never suscripe with them or visit cnn wepsite only one time to email them about this Magazines and from where they get my address but they don`t respond for me , and today they also send me Mail & Magazines but because my address on my ankel address my ankel wife don`t receive it and they updated in my account by "Attempted delivery - Please contact local office." i`ll contact them tomorrow and i`ll wait to receive my three package only and cancel my account with them . it`s better than received of magazine i don`t ordered or intersted in . regards ali hi
i`m same as all
i used to ship from US to Bahrain by using aramex and sometime not all they are late in US and also in Bahrain but i`ve patiant for that no problems i`ll wait but now i`ve one problem and i`m realy looking for other carrier for thies which is i received Mail & Magazines from where i don`t know
first time i don`t receive it and they stored another time i received just to check what it is ?
and i find it`s a magazine named money from cnn !!!
i never suscripe with them or visit cnn wepsite only one time to email them about this Magazines and from where they get my address but they don`t respond for me ,
and today they also send me Mail & Magazines but because my address on my ankel address my ankel wife don`t receive it and they updated in my account by “Attempted delivery – Please contact local office.”
i`ll contact them tomorrow and i`ll wait to receive my three package only and cancel my account with them .
it`s better than received of magazine i don`t ordered or intersted in .

regards
ali

]]> By: Feras Hilal http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-460459 Feras Hilal Thu, 26 Mar 2009 07:32:46 +0000 http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-460459 Dear Samer and Saddy, I am Feras Hilal from the Marketing Department at Aramex - General Services Office. Thank you both for your comments, I am sorry to hear that you are facing problems with your shipments. I understand it can be frustrating to being put on hold while contacting customer service; we are continuously working on improving our user experience. We took your call to heart, and to investigate your incidence further, please provide me with specific details regarding the phone number you called from. Aramex Shop&Ship will investigate this matter to ensure it does not happen again. Regarding customs, Aramex Shop&Ship sent a letter informing all customers about the new customs procedures; customs authorities do not impose duties on shipments with a value below 100JD. However, shipments containing books, DVDs, CDs and pharmaceuticals will be inspected, regardless of size or cost. Aramex cannot impose any form of customs duties on any shipments. Having said that, we do charge a 15JD fee for customs clearance, but any other amount is imposed by Jordan Customs and not Aramex. If you can please send me your shipment number, I will work on fulfilling your request as soon as possible. If you need any help in the future, please do not hesitate to contact me on my email address below, or you can give me your contact details so I can help serve you better. We apologize for any inconveniences caused and thank you for your comments. Kind Regards, Feras Hilal Online Conversationalist - Marketing Department, GSO Feras.Hilal@aramex.com Dear Samer and Saddy,

I am Feras Hilal from the Marketing Department at Aramex – General Services Office. Thank you both for your comments, I am sorry to hear that you are facing problems with your shipments.

I understand it can be frustrating to being put on hold while contacting customer service; we are continuously working on improving our user experience. We took your call to heart, and to investigate your incidence further, please provide me with specific details regarding the phone number you called from. Aramex Shop&Ship will investigate this matter to ensure it does not happen again.

Regarding customs, Aramex Shop&Ship sent a letter informing all customers about the new customs procedures; customs authorities do not impose duties on shipments with a value below 100JD. However, shipments containing books, DVDs, CDs and pharmaceuticals will be inspected, regardless of size or cost. Aramex cannot impose any form of customs duties on any shipments. Having said that, we do charge a 15JD fee for customs clearance, but any other amount is imposed by Jordan Customs and not Aramex.

If you can please send me your shipment number, I will work on fulfilling your request as soon as possible. If you need any help in the future, please do not hesitate to contact me on my email address below, or you can give me your contact details so I can help serve you better.

We apologize for any inconveniences caused and thank you for your comments.

Kind Regards,

Feras Hilal

Online Conversationalist – Marketing Department, GSO

Feras.Hilal@aramex.com

]]> By: Feras Hilal http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-460457 Feras Hilal Thu, 26 Mar 2009 07:21:22 +0000 http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-460457 Dear Samer and Saddy, I am Claude Hamarneh, Customer Account Manager at Shop&Ship Amman. Thank you both for your comments, I am sorry to hear that you have faced problems with your shipment. I understand how frustrating it is to being put on hold while calling customer service; we are continuously working on improving our customer experience. We took your call to heart, and to investigate your incidence further, please provide me with specific details on the phone number from which you placed the called. We need to investigate this matter further to prevent it from happening again. Regarding customs, Aramex Shop&Ship sent a letter informing all our valued customers about the new customs procedures. As part of the new procedures, personal shipments with a value below 100JD will not be subject to customs duties. However, shipments containing books, DVDs, CDs and pharmaceuticals will be inspected, regardless of size or cost. Aramex cannot impose any form of customs duties on any shipments. Having said that, we do charge a 15JD fee for customs clearance, but any other amount is imposed by Jordan Customs and not Aramex. If you can please send me your shipment number, I will work on fulfilling your request as soon as possible. If you need any help in the future, please do not hesitate to contact me on my email address below, or you can give me your contact details so I can help serve you better. We apologize for any inconveniences caused and thank you for your comments. Kind Regards, Claude Hamarneh Customer Account Manager, Shop&Ship Amman Claude.hamarneh@aramex.com Dear Samer and Saddy,

I am Claude Hamarneh, Customer Account Manager at Shop&Ship Amman. Thank you both for your comments, I am sorry to hear that you have faced problems with your shipment.

I understand how frustrating it is to being put on hold while calling customer service; we are continuously working on improving our customer experience. We took your call to heart, and to investigate your incidence further, please provide me with specific details on the phone number from which you placed the called. We need to investigate this matter further to prevent it from happening again.

Regarding customs, Aramex Shop&Ship sent a letter informing all our valued customers about the new customs procedures. As part of the new procedures, personal shipments with a value below 100JD will not be subject to customs duties. However, shipments containing books, DVDs, CDs and pharmaceuticals will be inspected, regardless of size or cost. Aramex cannot impose any form of customs duties on any shipments. Having said that, we do charge a 15JD fee for customs clearance, but any other amount is imposed by Jordan Customs and not Aramex.

If you can please send me your shipment number, I will work on fulfilling your request as soon as possible. If you need any help in the future, please do not hesitate to contact me on my email address below, or you can give me your contact details so I can help serve you better.

We apologize for any inconveniences caused and thank you for your comments.

Kind Regards,

Claude Hamarneh

Customer Account Manager, Shop&Ship Amman

Claude.hamarneh@aramex.com

]]> By: Claude Hamarneh http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-460456 Claude Hamarneh Thu, 26 Mar 2009 07:17:34 +0000 http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-460456 Dear Samer and Saddy, I am Claude Hamarneh, Customer Account Manager at Shop&Ship Amman. Thank you both for your comments, I am sorry to hear that you have faced problems with your shipment. I understand how frustrating it is to being put on hold while calling customer service; we are continuously working on improving our customer experience. We took your call to heart, and to investigate your incidence further, please provide me with specific details on the phone number from which you placed the called. We need to investigate this matter further to prevent it from happening again. Regarding customs, Aramex Shop&Ship sent a letter informing all our valued customers about the new customs procedures. As part of the new procedures, personal shipments with a value below 100JD will not be subject to customs duties. However, shipments containing books, DVDs, CDs and pharmaceuticals will be inspected, regardless of size or cost. Aramex cannot impose any form of customs duties on any shipments. Having said that, we do charge a 15JD fee for customs clearance, but any other amount is imposed by Jordan Customs and not Aramex. If you can please send me your shipment number, I will work on fulfilling your request as soon as possible. If you need any help in the future, please do not hesitate to contact me on my email address below, or you can give me your contact details so I can help serve you better. We apologize for any inconveniences caused and thank you for your comments. Kind Regards, Claude Hamarneh Customer Account Manager, Shop&Ship Amman Claude.hamarneh@aramex.com Dear Samer and Saddy,

I am Claude Hamarneh, Customer Account Manager at Shop&Ship Amman. Thank you both for your comments, I am sorry to hear that you have faced problems with your shipment.

I understand how frustrating it is to being put on hold while calling customer service; we are continuously working on improving our customer experience. We took your call to heart, and to investigate your incidence further, please provide me with specific details on the phone number from which you placed the called. We need to investigate this matter further to prevent it from happening again.

Regarding customs, Aramex Shop&Ship sent a letter informing all our valued customers about the new customs procedures. As part of the new procedures, personal shipments with a value below 100JD will not be subject to customs duties. However, shipments containing books, DVDs, CDs and pharmaceuticals will be inspected, regardless of size or cost. Aramex cannot impose any form of customs duties on any shipments. Having said that, we do charge a 15JD fee for customs clearance, but any other amount is imposed by Jordan Customs and not Aramex.

If you can please send me your shipment number, I will work on fulfilling your request as soon as possible. If you need any help in the future, please do not hesitate to contact me on my email address below, or you can give me your contact details so I can help serve you better.

We apologize for any inconveniences caused and thank you for your comments.

Kind Regards,

Claude Hamarneh

Customer Account Manager, Shop&Ship Amman

Claude.hamarneh@aramex.com

]]> By: Samer Awad http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-460202 Samer Awad Tue, 24 Mar 2009 10:02:09 +0000 http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-460202 And you pay 16% for the shipping charges ...what the HELL is this ????? And you pay 16% for the shipping charges …what the HELL is this ?????

]]> By: Samer Awad http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-460201 Samer Awad Tue, 24 Mar 2009 10:01:27 +0000 http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-460201 I totally agree with you Saddy ....they Suck also custums SUCK they steel money and let you pay things that you should not be paying ...and i am not talking about custums, they let you pay Sales Tax ????? WHY THE HELL YOU SHOULD PAY SALES TAX FOR THINGS THAT YOU DID NOT BY FROM JORDAN AND YOU ALREADY PAID IN THE COUNTY YOU BOUGHT FROM ....this issue should be solved or Aramex and will close down soon....custums should work in a proper way and not steel money from people ....this SUCKS I totally agree with you Saddy ….they Suck also custums SUCK they steel money and let you pay things that you should not be paying …and i am not talking about custums, they let you pay Sales Tax ????? WHY THE HELL YOU SHOULD PAY SALES TAX FOR THINGS THAT YOU DID NOT BY FROM JORDAN AND YOU ALREADY PAID IN THE COUNTY YOU BOUGHT FROM ….this issue should be solved or Aramex and will close down soon….custums should work in a proper way and not steel money from people ….this SUCKS

]]> By: Saddy Qadah http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-460034 Saddy Qadah Sun, 22 Mar 2009 12:29:11 +0000 http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-460034 FUCK ARAMEX BIG TIME... WTF? I bought 4 shoes for my kids... weight 10.5 LBS.. Aramex costs are 60JD .. and yet, they want me to pay 140 JD more for customs.. i will make the theif bastards return the item to the shipper and take my money back . FUCK ARAMEX BIG TIME… WTF? I bought 4 shoes for my kids… weight 10.5 LBS.. Aramex costs are 60JD .. and yet, they want me to pay 140 JD more for customs.. i will make the theif bastards return the item to the shipper and take my money back .

]]> By: Samer Awad http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-459607 Samer Awad Mon, 16 Mar 2009 14:00:14 +0000 http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-459607 The serivce is so bad, i have been requesting papers for 3 weeks and they keep putting me on hold for long time with no use, and no coordination among the same staff. Also, every thing coming to Jordan has to go throught customs even for small items you willl end up paying 3 times the price as tax and customs. and you pay tax for the delivery services, and weights given are never correct. The serivce is so bad, i have been requesting papers for 3 weeks and they keep putting me on hold for long time with no use, and no coordination among the same staff.
Also, every thing coming to Jordan has to go throught customs even for small items you willl end up paying 3 times the price as tax and customs. and you pay tax for the delivery services, and weights given are never correct.

]]> By: Murad http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-452697 Murad Thu, 18 Dec 2008 10:29:18 +0000 http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-452697 Greetings Mr. Ayman, It’s really unfortunate to hear that you are not satisfied with aramex and started searching for other carriers; however I would like to invite you upon your convenience to meet or contact me as we are very interested in addressing the areas where you believe our service has declined in the hopes of reaching an understanding on how we can improve our customer service level. Your opinions and complaints are our strength. Best Regards, Murad Bdair Customer Account Manager Murad.bdair@aramex.com Mobile: 97221330 Greetings Mr. Ayman,

It’s really unfortunate to hear that you are not satisfied with aramex and started searching for other carriers; however I would like to invite you upon your convenience to meet or contact me as we are very interested in addressing the areas where you believe our service has declined in the hopes of reaching an understanding on how we can improve our customer service level.

Your opinions and complaints are our strength.

Best Regards,
Murad Bdair
Customer Account Manager
Murad.bdair@aramex.com
Mobile: 97221330

]]> By: Ayman http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-451964 Ayman Wed, 10 Dec 2008 07:49:57 +0000 http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-451964 I have been using Aramex shop and ship for the past 6 years, and I have seen service go down gradually until it reached what it is today, absolute crap!!!. I do not know USWS, but I know use the DHL to ship directly from Amazon or others directly to me, it is faster the cheaper. I only use Amazon if the shipper does not ship outside the US. I have been using Aramex shop and ship for the past 6 years, and I have seen service go down gradually until it reached what it is today, absolute crap!!!. I do not know USWS, but I know use the DHL to ship directly from Amazon or others directly to me, it is faster the cheaper. I only use Amazon if the shipper does not ship outside the US.

]]> By: Makiko http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-451402 Makiko Tue, 02 Dec 2008 04:01:59 +0000 http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-451402 try www.myus.com and you will be very happy. try http://www.myus.com and you will be very happy.

]]> By: Lulu http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-442364 Lulu Tue, 22 Jul 2008 09:20:09 +0000 http://www.248am.com/mark/kuwait/aramex-shop-ship-problems/#comment-442364 Hi all!! i had the same opinion about Aramex..late deliveries, wrong shipments that i receive, BAD CUTOMER SERVICE, and even wrost..today i decided to terminate my account so i sent an email to them and i got a reply from "Murad Bdair" who was very happy to terminate it and did not bother to ask why!!!! idiots!! Hi all!! i had the same opinion about Aramex..late deliveries, wrong shipments that i receive, BAD CUTOMER SERVICE, and even wrost..today i decided to terminate my account so i sent an email to them and i got a reply from “Murad Bdair” who was very happy to terminate it and did not bother to ask why!!!! idiots!!

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