It does calculate the size, and (the cost is painfully)

I have ordered some items through DHL BorderLinx (Easy Shop) to Saudi Arabia —– very very very high cost and for nothing but silley policy

Here is the rate:

First half kilo = 70 SAR
each extra half kilo = add extra 35 SAR

for volumetric calculation
convert the size into weight:

L (cm) * W (cm) * D (cm) / 5000

then take the higher value of the weight vs. size in kilo

example:

A package which is 4.5 Kilos and the size is
Length = 50 cm /// Width = 40 cm /// Depth = 30 cm
volumetric weight will be (50 * 40 * 30) / 5000 = 12 Kilo
So this package will cost (35 + (70 * 12)) = 875 SAR + Dutty

which will end with more than 900 SAR

Believe it, it happened with me when I purchased a Mother Board from ANTOnline, then UPS Packaged that mother-board in larger cartoon,

The original size of the MotherBoard Cartoon is
34cm * 27.3cm * 8.5cm

Volumetric size = 1.58 Kilos

The original motherboard pack Size converted into weight was less than 2 kilo , the actual weight was less than 4 kilos, the calculation is weight based because weight is higher and that was supposed to be around 315 SAR + dutty, but because of size of the larger cartoon that UPS has used to pack my Item then BorderLinx calculated that delivery as 10.3 Kilo which costs over 770 SAR + dutty = 830 (notice that dutty fees are weight related, because of larger cartoon, even dutty became higher)

The silly thing about DHL/BorderLinx, that they DON’T have repackaging amd they will refuse to open your order and repack it in smaller pack, because it is against thier policy.

So I have ended up paying 800 SAR for empty cartoon – Imagine that.

They told me, it was my responsibility to tell the seller to pack it in smaller cartoon, but the seller actaully handle it to UPS without packing and UPS do the packing up, UPS use larger packs for Items to ensure more safety and to avoid item damages, and how I will explain that to DHL or even UPS.

BorderLinx/DHL people are bunch of idiots, I have even called BorderLinx in USA, and they are never helpfull, they just receive, register then send. they never bother about the customer satisfaction.

on the other hand it is very fast, but only because the carier is DHL. BorderLinx service itself is not professional at all.

Fedex doesn’t offer a similar service.

I don’t think there is 1 company that’s perfect for all. As I mentioned before I am using three different companies and might be contemplating a 4th (my us)

1) Pricing is similair for aramex and dhl (no advantage to either co.)
2) Delivery a bit faster for dhl
3) Aramex delivers while dhl you pick up
4) Customer Satisfaction higher with dhl
5) High customer dis-satisfaction for aramex

Well from what I learned is that the most important thing is to keep customers happy. If you do so, even high rates will be acceptable.
Gata say, dhl looks like they might be getting a new customer.

i ordered a cybershot through aramex and ive been waiting 2 weeks for it to clear :( . i regret using aramex :S there sooooooo dammmmm slooooowwww.

lets hope DHL keeps me happy :) .

Good Luck Y’all

It seems that it’s either Aramex don’t have enough man power to clear shipments from the customs or the customs can’t handle the work load !!

yet still Aramex are not cooping very well as their tracking system is useless ! packages suddenly pop up at your front door without prior notice or even a status update !

Now I’m having 3 packages with a forwarded status and had to contact Aramex to find out that 2 of them are already in the customs and can be out any time (2 days or weeks !)

whats up with aramex ? i just checked my tracking info from the seller to my mailbox and it showed ( delivered ) but its been 2 days and its still not showing in my mailbox ? :S

dam there sooooo slow :(

My recent orders (all delivered, all books, paid exactly the below):

0.65lb = 2.65KD
0.7lb = 2.85KD
1lb = 3KD
3.15lb = 8KD

I am getting confused what are the rules. Will call them tomorrow and ask about these prices.

Weight 1 lb
No. of Pieces 1
Package Type Box
Status Shipped
Date Shipped 11/5/2009
Shipment Charges 3 KWD

3KD!.. not 3.5, not 3.5 + 1
I actually paid 3KD only for 1lb

I have another shipment (received): 0.7lb = 2.8KD

.. did Aramex changed their prices??