Email from Qualitynet (My ISP)
Dear Mark,
We would like to extend our sincere apologies for the difficulties you may have encountered with our Internet and Data services on 28th Jan 2006.
The problem was due to a major failure at Ministry of Communication Building that impacted our services.
We would like to assure you that series of measures have been taken to avoid such incident in the future, while a total restoration was carried to have our service back to normal..
If you are still encountering any problems please do not hesitate to contact us.
We regret any inconvenience caused to you in this regard and take this opportunity to thank you for your understanding and patience.
Best Regards
Customer Service
Qualitynet
For Support Call 804444
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Email
Jan 29, 2006
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9 Comments, add your own...
1. tj | January 29th, 2006 at 8:20 pm
hey I got my fasttelco dsl back today at about 6pm- was surprised considering the apparent damage- any news?
2. shopa | January 29th, 2006 at 9:58 pm
Well, quality net was sending our company emails all morning about the outage. They explained it was die to a fire that started in the buiding.
3. forzaq8 | January 30th, 2006 at 1:02 am
why didn’t they send it to all users ?
4. Mo Hat | January 30th, 2006 at 2:51 am
Is it just me or when I try to login with my user name in http://www.qualitynet.net it just goes back to the main page?
5. Tweego | January 30th, 2006 at 8:00 am
Fasttelco DSL should be up every where but kuwait city since there POP at tech building is heavely damaged
for qualitynet the reason it went down that night becuase the building Qnet is in with Fastelco and many other technical componies cut the power and AC when the Fire started around 1.30pm and didn’t bring it back till 6 am the power and 7 am the AC qnet was fully up at 8.15
Tweego
6. forzaq8 | January 30th, 2006 at 8:16 am
same thing here mo Hat
7. Mark | January 30th, 2006 at 8:17 am
Forza.. u need to be a QVIC to get an email, qualitynet very important customer :D
8. Anon | January 30th, 2006 at 9:45 am
:) disaster recovery? not too bad then eh?
9. forzaq8 | January 30th, 2006 at 7:47 pm
QVIC ?
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