As you know the other day I was contacted by Kuwait Cinema regarding my terrible movie experience. Well after the last phonecall where a guy from Kuwait Cinema wanted me to call him before I went to the movies so he could get me the free tickets, I sent another email to the general manager explaining how this wasn’t very convenient for me and he replied. Below I posted the email I sent to the GM and the email he sent back:

Mark to Alan

hi thank you Alan for your email and phone call. Its good to know that KNCC does care about their customers even though they have a monopoly on the market.

I do have 1 more minor issue though. Santhosh called me and told me about my 2 free tickets. He was very nice and all and told me to call before I go to the movies next time so that he can get me the tickets. I was wondering would you be able to credit the 2 tickets into my account instead of me having to call santhosh the next time I go. The reason for this is I would like to choose the seats myself and calling santhosh for the tickets and hoping he answers just before i go to the movies is a bit of a hassel.

If its not possible its ok.

thanks

And this is the email I just received from the general manager today:

Alan to Me

Mark

I have arranged for this to be done. We do care, very much, as to what our customers feel and experience.

Please let me know what your next movie is like.

Alan

As you can see he was very proffesional. I am now 100% satisfied with their actions regarding the incident.