International Optics
One of the best customer service in Kuwait can be found at International Optics. The employees there are always extremely friendly and professional.
The other day we passed by them because Geo had chewed up Nats glasses after she accidentally left them on the table and they were completely destroyed. The frames plastic was bent, the metal thing on the side was scratched like crazy and he had chewed one of the glasses. She was about to throw them away when I told her they might be saved. So we went to the International Optics branch in Central Plaza and showed it to this one guy. He asked what had happened to it and I told him my dog chewed it. He of course found that funny and shared it with his fellow employees. He told me to come back the next day at the same time and we left.
Next day we went back and I realized I should have taken a before and after shot because what they did was incredible. They actually bent the frame (plastic and all) back to the right shape, they polished the front to remove all the scratches and the side metal was repainted. It was hard to believe this was the same glasses. If they had come and told me we threw your glasses away because they were unfixable I would have said ok but instead they fixed the glasses and they only charged us KD10 to replace the one scratched glass.
This is not the first time they were this helpful, I have had problems with my other shades and they always took care it. Anyway I figured I would talk about a company would good service since I mentioned Showtime’s bad service in the previous post.
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15 Comments, add your own...
1. holla | June 18th, 2006 at 11:32 am
yeah Intl Optics is pretty cool. the other day i dug out my old glasses to rest my eyes from wearing contacts and i found out that one of the pads was missing and the ends were worn out. i took em in and they jsut changed then and cleaned up all the funk on my glasses for free on the spot. these are 10 year old glasses.
it’s so sad that just decent service in kwuait is something so rare and amazing.
2. Purgatory72 | June 18th, 2006 at 11:37 am
Dr. Sharma is the best
3. Jackie | June 18th, 2006 at 12:14 pm
Purgatory you know Dr Sharma? :P My papa loves the guy LOL! Hehe well not loves loves bs is friends with ;P
And yes I love International Optics :/ Been a customer for 11 years :/ LORD!
4. holla | June 18th, 2006 at 1:14 pm
so your dad had feelings for dr sharma but believes love is BS so he is just friends with him? ;)
5. Jackie | June 18th, 2006 at 1:19 pm
No that’s not what I meant. Urgh :/
6. The Grenadine | June 18th, 2006 at 1:28 pm
Buy your dog a chewy toy or get him a bone… and train him not to bite your things.
7. Marzouq | June 18th, 2006 at 1:38 pm
Thats always good to here a company with good customer service! I really like them too! And they are always helpful!
8. holla | June 18th, 2006 at 3:03 pm
hehehe just pullin yer leg jackie. but yeah i am gay for dr sharma too.
9. Nothingologist | June 19th, 2006 at 9:44 am
Yup…just yesterday dropped in a pair of shades with the shades apart and missing cushions. They glazed the shades, spiffed up the frame, replaced the cushions and charged me an abhorrent KD1!
10. four eyes | September 7th, 2006 at 11:38 pm
Hey! I agree International optique is the best when it comes to service, even my family returns back from the US just to get specs from there! All the staff are friendly too, especially April.
11. rola | September 7th, 2006 at 11:41 pm
funny that.. i always come back every x-mas and get my eyes checked there! they gave me great contacts. mr. habeg is the best :)
12. gery | September 8th, 2006 at 12:17 am
i knew someone who washed their specs in the washing machine…could not be repaired though! maybe they love dogs so they made an effort….. try the Ricardi shop in the Central Plaza, they have cool clothes…
13. Mark | September 8th, 2006 at 12:19 am
interesting, four eyes, rola and grey have the same ip address meaning they are the same people.
14. ali | September 8th, 2006 at 6:54 pm
ha ha what looser /loosers!don’t people have anything better to do these days.. gery must be gay
15. gery | September 21st, 2006 at 1:32 am
have you peope never been in a gang? no wonder i rather leave for a while..btw,mark -like your postings…some are quite helpgul.bye
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