Comments on: Jazeera Airways Review – My Experience

By: Hamdy Farag

Hamdy Farag — Mon, 10 Jan 2011 10:03:55 +0000

The airline is very poor
They lost my Baggage lost
The staff is very rude (if they answered you) and transfers you to another person
The complain line never answered
The baggage’s handled by National Aviation Service (NAS) they never answer the phone
And you will be lucky if you saw your baggage again
This is the worst airline I ever used

By: Obsessed

Obsessed — Tue, 22 Jun 2010 18:03:13 +0000

@Jason:

So, if Mark posts his experience, and we can comment, are we not supposed to say the truth?

By: charlie wilson

charlie wilson — Thu, 03 Dec 2009 11:24:46 +0000

My experience all three times has been a nightmare, lost luggage each and every time and offered no apology, refund, compensation etc

There was no rep present either and one your luggage has turned up you have to go and collect it yourself as opposed to them delivering it to your hotel.

By the way getting into Dubai airport to pick up luggage took me 2.5 hours because security and the police wouldn’t let me in.

By: KA fan

KA fan — Mon, 02 Mar 2009 15:35:07 +0000

Jazeera is CRAP!!! Stick with Kuwait Airways bud

By: jason

jason — Thu, 27 Nov 2008 21:08:21 +0000

if it is crap…stong wining and dont fly jazeera…u guys are pathetic

By: miss ghesquiere

miss ghesquiere — Mon, 20 Oct 2008 21:22:12 +0000

jazeera is CRAP!

By: May

May — Thu, 13 Dec 2007 12:30:47 +0000

I flew Jazeera from kuwait to Dubai. All the services are great except to this one Flight Attendant. Ive just known her by the name Melissa. She so arrogant type of person.
Well cant say more about this crew till i fly again.

By: James

James — Thu, 11 Oct 2007 12:08:55 +0000

My wife and I flew Jazeera from Kuwait to Bahrain. Comfortable, great legroom (I’m 6′ 3″) and the lads doing the flight attendance were great. Nice airline and amazingly cheap- we booked a few days before for 8KD plus taxes each way.
Can’t recommend enough. I just hope they start flying to Australia.

By: Sameer

Sameer — Tue, 04 Sep 2007 07:10:25 +0000

well, It looks like my experience is the worst of its kind in my entire life as a traveller. I purchased tickets for my family for their return trip from Cochin to Kuwait using the Visa Card, around 4 months ahead of travel. Due to their policy that the card holder has to be among the traveller, I called up their office in Kuwait to find out from the help desk thats its okay to travel even if the card holder is not among the passenger. I was thrilled of getting 3 tickets for my family for around Rs. 33,000/-

However, my thrill and excitment perished with the experience I had with them.

My family on arrival at Cochin International Airport was denied check in since they didnt know who the card holder was. I spoke to the staff from here in Kuwait and told them that I was the card holder. They asked me to go to the Jazeera office in Kuwait and fax them the authorisation and copy of Credit Card and I had only 45 minutes to do this.

I drove to Kuwait airport immediately (time 23:30) to find out that the Jazeera Office is CLOSED.

I spoke to the check in staff at Cochin international airport about my situation here and asked them if we could buy fresh tickets to board the flight. They told me that the tickets were available and it would cost us 27,000 INR. I was ready to buy them to get my family back to Kuwait but again Jazeera accepted only cash payment. No credit cards or any debit cards or bank cards. Now this is the funniest thing I have heard. They expect us to carry huge sums of money as cash and pay them.

Morever, banks in India doesnt allow you to draw cash from ATM’s exceeding 20,000 Rs in a day.

So all this put together, I had the worst experience in the history of my travel. Since then I have decided never to fly Jazeera ever again in my life. This was the first and last attempt to fly Jazeera.

WE normally fly business class on Emirates or Sri Lankan and have found their service excellent. I had earlier vowed never to fly Air India, Indian Airlines and Kuwait Airways for the kind of service they provide. Now one more addition to the list Jazeera !!

Anyway, my family had to return back home from the airport. I lost the money I paid for the tickets. They will be flying to Kuwait in 2 days on Emirates or Sri Lankan.

By: Derek

Derek — Fri, 24 Aug 2007 12:00:39 +0000

Hmmm…. let me see.
I think my experience with Jazeera Airways qualifies as the worst I have had with any airlines in my entire life. (I fly around the Gulf once or twice a month).
It all started when my wife and I booked return tickets from Dubai To Muscat online to finish some paperwork for our car. When we processed the payment the status of our reservation was displayed as pending.
(As a matter of fact it still is until now even though I have landed in Muscat 18 hours ago).
We were flying in a couple of days and needed to confirm so we waited a few hours and called them. It took about 4 hours of continuous trials for someone to pick up. When someone finally did they explained that there was a problem with the system but that the payment had gone through and my flight was confirmed. I told them that I would like a confirmation email sent to me so that there are no surprises at the airport. I received the email within the hour verifying my flight confirmation. Great news right?
WRONG!!
I caught a bad cold the night before our flight and wanted to reschedule. I went online and the payment was still pending. I tried to postpone the flight but apparently you can’t do that when your reservation status is pending. I read their terms and found out that I would not be refunded the money if I canceled except in the “force majeure” events. I tried to call them but no one was answering. So I took some strong medicine and decided to make the trip. We arrived at the airport an hour early and waited in line. When we arrived at the counter I gave them our reservation number and passport and waited. They spoke amongst themselves for a while, then took out a piece of paper with our names on it and a post-it note stuck to it. One of them proceeded to make a phone call and asked us to wait. 10 minutes later he asks us if we have made any amendments on our flight timings. I told him that we wanted to but couldn’t due to our ‘pending’ status. He said that we had to pay 67KD ($240) extra and that this fee is usually incurred when a change is made in the flight details. When I explained that the amount he is mentioning is more than we had paid for the tickets he said that he actually didn’t know what the extra fee was for nor did the person he called form their office. All he knew was that we had to pay that amount to get on the plane. He suggested that the credit card payment my not have gone through at which point I showed him the e-mail sent from their call center confirming payment and reservation number. It didn’t matter to him. He had orders. Our options were:
Pay the money and get on the flight or don’t pay and don’t fly. Realizing the absurdity of the choices, he offered that in case of double payment, we can take the receipt and claim our money from their office in Muscat. It was already 7:50pm and our plane was taking off at 8:15pm. We decided it was too late to back down now and I took out my credit card to pay. The man at the counter managed a, “cash only please”. I didn’t have that much cash on me so I swallowed my anger and proceeded to the nearest ATM machine. It was 8pm when I arrived and checked one of our 2 carry-ons with the luggage since it weighed 11Kg not 9Kg as was the limit for carry-ons. Miraculously we reached the plane in time and that was probably the only pleasant part of this ordeal. The stewards were friendly and the plane was in good shape, the seats comfortable and there was ample leg-room. A sweet 40 minute respite from the nightmare. Upon arrival and going through customs which was a breeze, we proceeded to luggage claims.
When we arrived at the ramp designated to our flight there was nothing on it. One of the helpers asked us what we were waiting for and we told him that we had luggage on Jazeera. He said that there were no more bags to be loaded on the ramp from our flight and that we should check the unclaimed luggage area. We couldn’t find our luggage, but we found a few people from our flight also searching for their luggage. We spent an hour between searching all ramps and filling a lost luggage claim. My wife by now had broken down in tears of disbelief. How can so much go so wrong?!? We were spending the weekend in Muscat and we weren’t going to have any of our stuff. We checked into our room at the Intercontinental and asked the concierge to follow-up on our luggage. The next morning he called us back and told us that he had been trying for hours and when he finally got through they told him that the our bag MIGHT be on their next flight into Muscat tonight. Outraged, I have been trying to call them continuously for hours to no avail. I have tried their numbers in Dubai, Muscat and Kuwait with no luck. I’m writing this from our hotel room in Muscat as we wait until tonight to head to the airport in search for our bag. Needless to say this will be our last experience on Jazeera Airways. See, I would love an airways that has good planes, comfy seats and a pleasant crew, but more important to me is how they efficiently they function when something goes wrong. That’s what really separates the pros from the amateurs.

By: SWOS

SWOS — Sat, 11 Aug 2007 21:12:28 +0000

10/10 for Jazeera Airway,tried them once to Duabi and back was a great experience, will fly on Jazeera in the future for sure(thumbs up)

By: Rahul

Rahul — Thu, 15 Feb 2007 10:22:22 +0000

Jazeera is a life saver to all the people of Kuwait and the other countries.. It gives very cheap raetes lots of offers and I would really suggest going on this airline. I am 14 I would like and going to become a pilot I am going to join Jazeera Airways.