I just got this email today, amazing people, this is what I call customer service. Its good to know companies are starting to care about their customers!

Dear Mark,

Apologies for the bad experience you’ve had watching Star Wars Episode III at our theaters. As per the instructions of the General Manager, Mr. Alan Hall, and since you’ve already paid to watch Star Wars again, we have voided the transaction as per the attached proof.

In addition, we would like to grant you a 5-KD voucher – good for two tickets, available to you ONLINE. the next time you decide to go to our theaters. Instead of selecting K-NET like you did last time, just select Virtual Coupon when it comes to selecting your Payment Method.

Hope with this, we can make you forget about the bad experience you’ve had, and get you to go to our theaters more often.

In the future, should you face any further trouble, please feel free to contact us, and we’ll be more than glad to help.

Once again, we apologize for the unfortunate experience you’ve had and we thank you for bringing that up to us.

Regards,

Yaser Behbehani
IT Manager
KNCC