Comments on: My Macbook coming back to life http://www.248am.com/mark/kuwait/my-macbook-coming-back-to-life/ A blog by Mark and Nat, a married couple who are living in Kuwait. Both are designers, Mark works in Advertising while Nat works in TV. Mon, 22 Mar 2010 06:45:06 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: My MacBook is back! http://www.248am.com/mark/kuwait/my-macbook-coming-back-to-life/#comment-441195 My MacBook is back! Mon, 07 Jul 2008 11:12:12 +0000 http://www.248am.com/?p=4752#comment-441195 [...] to pick up my MacBook from the Apple store Digits. My computers logic board died and last month they told me they would fix it under warranty but it would take around 2-4 weeks for the part to arrive. Well it ended up taking 3 [...] [...] to pick up my MacBook from the Apple store Digits. My computers logic board died and last month they told me they would fix it under warranty but it would take around 2-4 weeks for the part to arrive. Well it ended up taking 3 [...]

]]> By: Nour S. http://www.248am.com/mark/kuwait/my-macbook-coming-back-to-life/#comment-440022 Nour S. Sat, 21 Jun 2008 03:05:57 +0000 http://www.248am.com/?p=4752#comment-440022 Really? That's pissing me off slightly, since they made me pay 45 KD just to check my laptop out in the first place, when it should have been under warranty then. How annoying. Congrats, though. Really?
That’s pissing me off slightly, since they made me pay 45 KD just to check my laptop out in the first place, when it should have been under warranty then. How annoying. Congrats, though.

]]> By: Kiwi Nomad http://www.248am.com/mark/kuwait/my-macbook-coming-back-to-life/#comment-439947 Kiwi Nomad Thu, 19 Jun 2008 14:07:39 +0000 http://www.248am.com/?p=4752#comment-439947 Wow, great service from Apple, very unlike a recent example I had from a company you would have thought would know better - Canon. I bought a Canon digital camera from Cathay Pacific in-flight in January this year, and after 2 weeks for no reason it stopped working. Took it to the service centre in Bahrain along with the International Warranty certificate to get it repaired, and lo and behold... international warranty - not valid in the GCC... the GCC is not part of the international warranty scheme, believe it or not! Doesn't say that on the international warranty certificate! Then emailed every email address I could find on the web for Canon after sales service, repairs, etc. to complain, and all of the emails bounced back to me. Great. Then thought of couriering camera to Canon New Zealand to get them to fix under warranty. After father-in-law conveyed the situation to Canon NZ on my behalf, they thought the story was quite amusing and offered to fix it whenever we returned to NZ, no questions asked, even if it was outside the warranty period by the time we took our next trip back to NZ. So hopefully all will end well, but it has put me off buying any Canon products in the region again. Wow, great service from Apple, very unlike a recent example I had from a company you would have thought would know better – Canon. I bought a Canon digital camera from Cathay Pacific in-flight in January this year, and after 2 weeks for no reason it stopped working. Took it to the service centre in Bahrain along with the International Warranty certificate to get it repaired, and lo and behold… international warranty – not valid in the GCC… the GCC is not part of the international warranty scheme, believe it or not! Doesn’t say that on the international warranty certificate! Then emailed every email address I could find on the web for Canon after sales service, repairs, etc. to complain, and all of the emails bounced back to me. Great. Then thought of couriering camera to Canon New Zealand to get them to fix under warranty. After father-in-law conveyed the situation to Canon NZ on my behalf, they thought the story was quite amusing and offered to fix it whenever we returned to NZ, no questions asked, even if it was outside the warranty period by the time we took our next trip back to NZ. So hopefully all will end well, but it has put me off buying any Canon products in the region again.

]]> By: Bo-Bader http://www.248am.com/mark/kuwait/my-macbook-coming-back-to-life/#comment-439915 Bo-Bader Thu, 19 Jun 2008 07:25:19 +0000 http://www.248am.com/?p=4752#comment-439915 Abdulaziz, I am in the US and one day my iMac logic board started acting on me. I took it to an authorized Apple repair center for repair under warranty. They called me the other day saying that the logic board is out of stock and will be available in 4 weeks! I called Apple (they confirmed what the repair center told me) and explained that I am a PhD student and I need my computer to work. The day after my iMac was ready. It all depends on your situation and reaction. You need to be nice and if that didn't work then you need to be a little aggressive ;) Abdulaziz,

I am in the US and one day my iMac logic board started acting on me. I took it to an authorized Apple repair center for repair under warranty. They called me the other day saying that the logic board is out of stock and will be available in 4 weeks! I called Apple (they confirmed what the repair center told me) and explained that I am a PhD student and I need my computer to work. The day after my iMac was ready. It all depends on your situation and reaction. You need to be nice and if that didn’t work then you need to be a little aggressive ;)

]]> By: My macbook doesn’t cough disks | Moey's http://www.248am.com/mark/kuwait/my-macbook-coming-back-to-life/#comment-439895 My macbook doesn’t cough disks | Moey's Thu, 19 Jun 2008 01:42:55 +0000 http://www.248am.com/?p=4752#comment-439895 [...] I have to mention that Digits’ service is one of the best in town, seriously! they even honor international warranty. [...] [...] I have to mention that Digits’ service is one of the best in town, seriously! they even honor international warranty. [...]

]]> By: Moey http://www.248am.com/mark/kuwait/my-macbook-coming-back-to-life/#comment-439894 Moey Thu, 19 Jun 2008 00:36:57 +0000 http://www.248am.com/?p=4752#comment-439894 Abdulaziz, they don't know I have a blog and they changed the DVD drive for me for free, they said it takes 4 weeks, it took 4 weeks exactly and I just paid 10 KD customs thats it! and the guy was really nice, he even cleaned the macbook for me. My best friend, works at iCity and wanted me to pay for fixing my macbook. so trust me, I like mac&more more. Abdulaziz, they don’t know I have a blog and they changed the DVD drive for me for free, they said it takes 4 weeks, it took 4 weeks exactly and I just paid 10 KD customs thats it! and the guy was really nice, he even cleaned the macbook for me.

My best friend, works at iCity and wanted me to pay for fixing my macbook. so trust me, I like mac&more more.

]]> By: Mark http://www.248am.com/mark/kuwait/my-macbook-coming-back-to-life/#comment-439866 Mark Wed, 18 Jun 2008 19:16:14 +0000 http://www.248am.com/?p=4752#comment-439866 Good for you, my situations have been different so far and I would rather wait 4 weeks to have the item shipped in instead of sending my mac to dubai.. Good for you, my situations have been different so far and I would rather wait 4 weeks to have the item shipped in instead of sending my mac to dubai..

]]> By: Abdulaziz http://www.248am.com/mark/kuwait/my-macbook-coming-back-to-life/#comment-439864 Abdulaziz Wed, 18 Jun 2008 19:00:52 +0000 http://www.248am.com/?p=4752#comment-439864 Mark, According to Mr. Farahat the parts arrive from Dubai, but they need to get "authorization" from the US. This is what they claimed when I took my laptop to them. Anyhow, according to the service center in Dubai DIGITS deal directly with them and there is no such a thing as "authorization". I sent my battery directly to Dubai and received the replacement the next day. No four weeks or three months wait from DIGITS or anything. Mark, According to Mr. Farahat the parts arrive from Dubai, but they need to get “authorization” from the US. This is what they claimed when I took my laptop to them. Anyhow, according to the service center in Dubai DIGITS deal directly with them and there is no such a thing as “authorization”. I sent my battery directly to Dubai and received the replacement the next day. No four weeks or three months wait from DIGITS or anything.

]]> By: TanGo http://www.248am.com/mark/kuwait/my-macbook-coming-back-to-life/#comment-439854 TanGo Wed, 18 Jun 2008 17:02:05 +0000 http://www.248am.com/?p=4752#comment-439854 This is interesting,, although I tend to believe Abdulaziz,,, still lets wait and see if the Macbook will be fixed in 4 weeks,, or Mark will be asked to purchase the required components,, and how much would Digits charge for labor.. Mark,, keep us posted.. Thanks This is interesting,, although I tend to believe Abdulaziz,,, still lets wait and see if the Macbook will be fixed in 4 weeks,, or Mark will be asked to purchase the required components,, and how much would Digits charge for labor..
Mark,, keep us posted.. Thanks

]]> By: Samer http://www.248am.com/mark/kuwait/my-macbook-coming-back-to-life/#comment-439850 Samer Wed, 18 Jun 2008 16:33:03 +0000 http://www.248am.com/?p=4752#comment-439850 They respect the warranty here in Lebanon too. You take it to Interlink (which is a certified Apple distributor here) and they get it back to you within a month or so because they send it to the U.S. They respect the warranty here in Lebanon too. You take it to Interlink (which is a certified Apple distributor here) and they get it back to you within a month or so because they send it to the U.S.

]]> By: Mark http://www.248am.com/mark/kuwait/my-macbook-coming-back-to-life/#comment-439838 Mark Wed, 18 Jun 2008 14:31:27 +0000 http://www.248am.com/?p=4752#comment-439838 Abdulaziz, its not special treatment for me. First time I dealt with them they didn't even know I had a blog and they changed a logic board for me and 2 keyboards on two different macbooks. I posted about that in the forum before and other people replied about similar experiences with them. The only problem is it takes 2-4 weeks for the parts to arrive but I don't think its from Dubai I think its from the US with me because thats where my Mac originated from. The two keyboards they replaced for me didn't have Arabic keys meaning they weren't middle east versions from Dubai. Abdulaziz, its not special treatment for me. First time I dealt with them they didn’t even know I had a blog and they changed a logic board for me and 2 keyboards on two different macbooks.

I posted about that in the forum before and other people replied about similar experiences with them. The only problem is it takes 2-4 weeks for the parts to arrive but I don’t think its from Dubai I think its from the US with me because thats where my Mac originated from. The two keyboards they replaced for me didn’t have Arabic keys meaning they weren’t middle east versions from Dubai.

]]> By: Abdulaziz http://www.248am.com/mark/kuwait/my-macbook-coming-back-to-life/#comment-439837 Abdulaziz Wed, 18 Jun 2008 13:37:51 +0000 http://www.248am.com/?p=4752#comment-439837 @cajie They're not making any profit from the service. What they're doing is simply hold the spare parts as long as they can to make people buy their over priced parts. Keep in mind that replacement parts come from Apple IMC ME Service Center and DIGITS put nothing from their pockets. It seems that DIGITS are making the best out of their service center by installing software collections for 15 Dinars. Which of course considered piracy and illegal. @cajie
They’re not making any profit from the service. What they’re doing is simply hold the spare parts as long as they can to make people buy their over priced parts. Keep in mind that replacement parts come from Apple IMC ME Service Center and DIGITS put nothing from their pockets.

It seems that DIGITS are making the best out of their service center by installing software collections for 15 Dinars. Which of course considered piracy and illegal.

]]> By: Abdulaziz http://www.248am.com/mark/kuwait/my-macbook-coming-back-to-life/#comment-439836 Abdulaziz Wed, 18 Jun 2008 13:33:05 +0000 http://www.248am.com/?p=4752#comment-439836 You'll have to wait three to four weeks for parts to arrive? I see! Apparently they're doing this "service" only for you so u'd advertise them here. Please DO NOT DELETE THIS MESSAGE. My experience with them is that they have acknowledged that my battery is dead and it is covered under the global warranty and i am entitled for a battery replacement. Even though the service people told me it shouldn't take more than four weeks for the parts to arrive. Their manager called Farahat told me I wont receive the replacement in less than three months! My other option they said is to purchase a battery from them for 57 Dinars! And you know whats the sad/funny thing? When I asked Mr Farahat why it would take that long, he said that its out of their hands and its a delay from Apple in the US! Of course this is bull****. I filed a complaint at Apple Europe and Apple UAE, the service center manager in Dubai called me and said that he spoke with Mr. Farahat who REFUSED to replace the battery even though the service center in Dubai HAS the batteries in STOCK and AVAILABLE for shipping immediately and no need to contact the US! So, Mr. Mark. Apparently you're getting a special treatment because of your blog! tsk tsk. Good for you :) I feel sad for people like me who have no blogs and just want to get the service they deserve! again, please don't delete this message ! You’ll have to wait three to four weeks for parts to arrive? I see! Apparently they’re doing this “service” only for you so u’d advertise them here. Please DO NOT DELETE THIS MESSAGE.

My experience with them is that they have acknowledged that my battery is dead and it is covered under the global warranty and i am entitled for a battery replacement. Even though the service people told me it shouldn’t take more than four weeks for the parts to arrive. Their manager called Farahat told me I wont receive the replacement in less than three months! My other option they said is to purchase a battery from them for 57 Dinars!

And you know whats the sad/funny thing? When I asked Mr Farahat why it would take that long, he said that its out of their hands and its a delay from Apple in the US! Of course this is bull****. I filed a complaint at Apple Europe and Apple UAE, the service center manager in Dubai called me and said that he spoke with Mr. Farahat who REFUSED to replace the battery even though the service center in Dubai HAS the batteries in STOCK and AVAILABLE for shipping immediately and no need to contact the US!

So, Mr. Mark. Apparently you’re getting a special treatment because of your blog! tsk tsk. Good for you :)
I feel sad for people like me who have no blogs and just want to get the service they deserve!

again, please don’t delete this message !

]]> By: rashisha http://www.248am.com/mark/kuwait/my-macbook-coming-back-to-life/#comment-439834 rashisha Wed, 18 Jun 2008 13:20:15 +0000 http://www.248am.com/?p=4752#comment-439834 I Love Apple... I Love Apple…

]]> By: cajie http://www.248am.com/mark/kuwait/my-macbook-coming-back-to-life/#comment-439829 cajie Wed, 18 Jun 2008 12:12:02 +0000 http://www.248am.com/?p=4752#comment-439829 @Musa'ad Haider They probably make a decent profit on warranty work. All warranty work is paid by the manufacturer (Apple in this case). The dealer cannot make much profit on the spare parts as those are refunded at cost price but they will claim labor charges, which will be very high compared to the salaries they pay the technicians here in Kuwait. @Musa’ad Haider
They probably make a decent profit on warranty work. All warranty work is paid by the manufacturer (Apple in this case). The dealer cannot make much profit on the spare parts as those are refunded at cost price but they will claim labor charges, which will be very high compared to the salaries they pay the technicians here in Kuwait.

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