Comments on: My terrible experience with the BMW dealer in Kuwait http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/ A blog by Mark and Nat, a married couple who are living in Kuwait. Mark works in Advertising while Nat works in TV. Sat, 06 Sep 2008 06:35:44 +0000 http://wordpress.org/?v=2.6.1 By: MS http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-436952 MS Wed, 07 May 2008 09:20:12 +0000 http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-436952 a real good one: I was trying to purchase a BMW 740 new. Being a very stupid prospective new customer, I took the freedom to contact BWM here in Kuwait by phone. UUUps, big mistake. Asking for a possible appointment with a sales person in advance (not to waste more time then needed), I was told: Maybe today, but come here before 11:30 because then I want to go for lunch. I do not think that I have to comment on that, or? Is Audi or Mercedes or Jaguar here any better? a real good one: I was trying to purchase a BMW 740 new.
Being a very stupid prospective new customer, I took the freedom to contact BWM here in Kuwait by phone. UUUps, big mistake. Asking for a possible appointment with a sales person in advance (not to waste more time then needed), I was told: Maybe today, but come here before 11:30 because then I want to go for lunch.

I do not think that I have to comment on that, or?

Is Audi or Mercedes or Jaguar here any better?

]]> By: Abdullah http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-397605 Abdullah Wed, 02 Jan 2008 13:11:19 +0000 http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-397605 Man BMW should really think about taking their dealership from Alghanim he's spoiling BMW's reputation ! Just imagine today I took my car to the dealer to change its oil and I discovered that there is an oil leak ! the guy that was changing the oil didn't tell me that I discovered it myself ! so guess what after they repair the leak they'll have to change the oil again ! so I just paid 30 kd for nothing ! They told me you have to take the car to the old garage and I know my car will stay for ages there ! not to mention that it would cost me 600 kd + ! so I took my car to a garage that my friend told me about Its called Ritag Garage Its facing Sun City I bought all the parts from the dealer and took them to this guy he told me it would cost me 120 kd for labor and it would be ready tomorrow morning . See the difference ;) I Just keep on thinking doesn't Alghanim get fed up with all the money he's making ?? Just imagine a navigation computer costs 950 kd ! in Germany its like 300 ! am I buying an aircraft navigation or something ?? I keep wondering ! The latest navigation CD costs 115 kd ! lol Man BMW should really think about taking their dealership from Alghanim he’s spoiling BMW’s reputation !

Just imagine today I took my car to the dealer to change its oil and I discovered that there is an oil leak ! the guy that was changing the oil didn’t tell me that I discovered it myself !

so guess what after they repair the leak they’ll have to change the oil again ! so I just paid 30 kd for nothing ! They told me you have to take the car to the old garage and I know my car will stay for ages there ! not to mention that it would cost me 600 kd + !

so I took my car to a garage that my friend told me about Its called Ritag Garage Its facing Sun City I bought all the parts from the dealer and took them to this guy he told me it would cost me 120 kd for labor and it would be ready tomorrow morning . See the difference ;)

I Just keep on thinking doesn’t Alghanim get fed up with all the money he’s making ??

Just imagine a navigation computer costs 950 kd ! in Germany its like 300 ! am I buying an aircraft navigation or something ?? I keep wondering !

The latest navigation CD costs 115 kd ! lol

]]> By: ramezandren http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-387114 ramezandren Tue, 18 Dec 2007 17:22:14 +0000 http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-387114 dear mark, a baby born with a royal pedigree should be brought up and maintained by an educated well mannered parents,in your story the baby is your bmw and the parents,the dealer.ali alghanim,so sorry dear mark,
a baby born with a royal pedigree should be brought up and maintained by an educated well mannered parents,in your story the baby is your bmw and the parents,the dealer.ali alghanim,so sorry

]]> By: DXB http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-195732 DXB Tue, 15 May 2007 16:39:04 +0000 http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-195732 P.S. I've already bought a japanese car and I'm just gonna sell the BMW.Toyota does rule! P.S. I’ve already bought a japanese car and I’m just gonna sell the BMW.Toyota does rule!

]]> By: DXB http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-195728 DXB Tue, 15 May 2007 16:31:42 +0000 http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-195728 I had a similar experience in Dubai. Though the damage was not as bad. I didn't complain, took the car in a second time. Had them unknowingly confirm that they charged me for a job that wasn't done and now I'm giving them hell for it. I had a similar experience in Dubai. Though the damage was not as bad. I didn’t complain, took the car in a second time. Had them unknowingly confirm that they charged me for a job that wasn’t done and now I’m giving them hell for it.

]]> By: Auto Deal http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-188689 Auto Deal Mon, 07 May 2007 01:57:07 +0000 http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-188689 I could just imagine how upset you were being disappointed by a world-class brand car. I would fee the same too. I'm sure they have other meas of correcting their errors but i presume BMW won't be really please with the outcome of you publishing your concerns, but that's the power of blogging eh. The automobile industry is becoming bigger and bigger. Every year, we have new models released in the market. So its best to deal with automobile companies who are also concerned on the aftersales process. I could just imagine how upset you were being disappointed by a world-class brand car. I would fee the same too. I’m sure they have other meas of correcting their errors but i presume BMW won’t be really please with the outcome of you publishing your concerns, but that’s the power of blogging eh. The automobile industry is becoming bigger and bigger. Every year, we have new models released in the market. So its best to deal with automobile companies who are also concerned on the aftersales process.

]]> By: Backstage at BMW at 2:48AM [The B-Sides] http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-184981 Backstage at BMW at 2:48AM [The B-Sides] Tue, 01 May 2007 12:36:23 +0000 http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-184981 [...] is kind of ironic. They told me they had received calls from various people regarding my email and post (thanks to everyone who told me to email Germany and Dubai). The workshop manager told me no case [...] [...] is kind of ironic. They told me they had received calls from various people regarding my email and post (thanks to everyone who told me to email Germany and Dubai). The workshop manager told me no case [...]

]]> By: A call from BMW at 2:48AM [The B-Sides] http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-182713 A call from BMW at 2:48AM [The B-Sides] Sat, 28 Apr 2007 13:01:40 +0000 http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-182713 [...] call a few minutes ago from the BMW workshop manager. He was very sincere and apologized about how my radiator leak was handled and they want to now fix the car at their cost. They are sending a tow truck to pick up my car from [...] [...] call a few minutes ago from the BMW workshop manager. He was very sincere and apologized about how my radiator leak was handled and they want to now fix the car at their cost. They are sending a tow truck to pick up my car from [...]

]]> By: Rejoys http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-180474 Rejoys Thu, 26 Apr 2007 05:29:31 +0000 http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-180474 Second from Kuwait Dealer, like this; Foremost, please accept my sincere apologies for the inconvenience caused. I would highly appreciate it if we could meet and discuss the above problem. I am sure we can always reach a solution that would satisfy you. You can always reach me on the below mentioned numbers within office hours: 8:30 am - 4:00 pm daily except Thursdays from 8:30 am - 12:00 noon. Or if you prefer I will contact you if you wish to provide your contact numbers. Yours truly, Antoine (Tony) Nassar ------------------------------- Public Relations & CRM Manager ALI ALGHANIM & SONS AUTOMOTIVE CO. Phone:+965 2246 137 Fax: +965 2246 139 Cell: +965 9829 558 Mailto: antoine.nassar@aas.com.kw Second from Kuwait Dealer, like this;

Foremost, please accept my sincere apologies for the inconvenience caused. I would highly appreciate it if we could meet and discuss the above problem. I am sure we can always reach a solution that would satisfy you.

You can always reach me on the below mentioned numbers within office hours:

8:30 am - 4:00 pm daily except Thursdays from 8:30 am - 12:00 noon.

Or if you prefer I will contact you if you wish to provide your contact numbers.

Yours truly,

Antoine (Tony) Nassar
——————————-
Public Relations & CRM Manager

ALI ALGHANIM & SONS AUTOMOTIVE CO.
Phone:+965 2246 137
Fax: +965 2246 139
Cell: +965 9829 558
Mailto: antoine.nassar@aas.com.kw

]]> By: Rejoys http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-180471 Rejoys Thu, 26 Apr 2007 05:27:51 +0000 http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-180471 I Informed this to BMW and they send a reply like this; first one from BMW BMW Customer Service Apr 25 Dear, Thank you for your e-mail. We have forwarded your URL to the relevant department for assessment. Kind Regards, BMW Customer Service Team ------------------------------------------------------------------ Bayerische Motoren Werke Aktiengesellschaft Board of Management: Norbert Reithofer, Chairman, Frank-Peter Arndt, Ernst Baumann, Klaus Draeger, Michael Ganal, Stefan Krause Chairman of the Supervisory Board: Joachim Milberg Registered in: Munich HRB 42243 -------------------------------------------- I Informed this to BMW and they send a reply like this;

first one from BMW

BMW Customer Service
Apr 25

Dear,

Thank you for your e-mail.

We have forwarded your URL to the relevant department for assessment.

Kind Regards,
BMW Customer Service Team

——————————————————————
Bayerische Motoren Werke Aktiengesellschaft
Board of Management: Norbert Reithofer, Chairman,
Frank-Peter Arndt, Ernst Baumann, Klaus Draeger, Michael Ganal, Stefan Krause
Chairman of the Supervisory Board: Joachim Milberg
Registered in: Munich HRB 42243
——————————————–

]]> By: Les http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-179891 Les Wed, 25 Apr 2007 12:49:52 +0000 http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-179891 Not so shocking, I've heard other people tell me about how they got ripped off at the BMW Garage - you pay a lot, they don't fix everything, and something still goes wrong with it after a few days. Toyota is number 1!!! Not so shocking, I’ve heard other people tell me about how they got ripped off at the BMW Garage - you pay a lot, they don’t fix everything, and something still goes wrong with it after a few days.

Toyota is number 1!!!

]]> By: farawla http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-179866 farawla Wed, 25 Apr 2007 12:26:53 +0000 http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-179866 I tried them before for a house car and a friends. They were very friendly and fixed it up with no problems. We even have it delivered home sometimes. Im surprised they treated you this way. I tried them before for a house car and a friends. They were very friendly and fixed it up with no problems. We even have it delivered home sometimes. Im surprised they treated you this way.

]]> By: Mark http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-179846 Mark Wed, 25 Apr 2007 12:06:09 +0000 http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-179846 I have had a million of things to do thats why I haven't replied yet. Basically just came back from the dealer, I had a tow truck pick up the car and its now getting fixed somewhere else. I have written a long email and I have sent it off to every BMW email I could find with a link to everyones comments here for them to read and see that many people have had problems with their garage. On a positive note, I picked up my cars cup holders which I ordered 3 weeks ago. Yes, my BMW came without any cup holders! I have had a million of things to do thats why I haven’t replied yet.

Basically just came back from the dealer, I had a tow truck pick up the car and its now getting fixed somewhere else.

I have written a long email and I have sent it off to every BMW email I could find with a link to everyones comments here for them to read and see that many people have had problems with their garage.

On a positive note, I picked up my cars cup holders which I ordered 3 weeks ago. Yes, my BMW came without any cup holders!

]]> By: Zack http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-179751 Zack Wed, 25 Apr 2007 10:26:28 +0000 http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-179751 Mark, where are you dude? You've not responded to the tons of advice from concerned people (above) Mark, where are you dude? You’ve not responded to the tons of advice from concerned people (above)

]]> By: michael http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-179592 michael Wed, 25 Apr 2007 08:12:31 +0000 http://www.248am.com/mark/kuwait/my-terrible-experience-with-the-bmw-dealer-in-kuwait/#comment-179592 Hey Holla, how've you gotten bad service from M&B? I've never had anything but good service with the Ahmadi center. Hey Holla, how’ve you gotten bad service from M&B? I’ve never had anything but good service with the Ahmadi center.

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