Obviously you enjoy posting about a subject that you know gets plenty of hits and comments… We’ve constantly heard the ranting from car owners complaining about their bad experiences in Kuwaiti dealerships, yet when a blowout offer is available, or a brand new hot car is launched, everybody runs to the dealer and buys their cars, disregarding the so called “bad reputation” of that dealer!

Somehow, dealers are always “thiefs” as teach said (please elaborate on how you came to that wise conclusion), yet you all go and buy cars from these dealers. If you don’t like their service, or you think their products are crap, don’t buy them. Better yet, if you like the cars but don’t want to deal with the dealer, import it yourself and get it serviced elsewhere.

Comparing the price of a service on a Jeep to your BMW is pointless. The dealer does NOT set the type of work that needs to be done on a car, nor does he even buy the parts of materials locally. Manufacturers enforce strict rules and regulations as to what needs to be done to a car, what parts to use, and how often to do that work (hence the shorter service intervals).

I’ve bought 3 cars from Al Mulla & Behbehani since their merger (3 years ago), and have had excellent overall ownership experience. Is it perfect? Absolutely not. Neither is my experience with Al Sayer Toyota, Behbehani Porsche, Al Zayani, and Al Bisher. Yet, they’ve al had their ups and downs, some more than others. It all depends on who your service advisor is, what month of year it is (everybody rushes their car in around April for service before the Summer, hence the backlog of customers), and how good the technician is. Does that justify a bad service experience, no. But it just goes to show that nobody’s perfect.

And that story about the 65 year old with an outstanding loan, sorry, but it sounds made up. Every outstanding loan prior to the invasion was paid off by the Kuwaiti government post invasion, including all car loans.