Comments on: Amazons Customer Service http://www.248am.com/mark/personal/amazons-customer-service/ Mark and Nat, a married couple who are living in Kuwait. Both are designers, Mark works in advertising while Nat runs her own design studio called Push+Pull. Mon, 13 Feb 2012 01:35:15 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Vineeth Menon http://www.248am.com/mark/personal/amazons-customer-service/#comment-41512 Vineeth Menon Sun, 25 Jun 2006 05:44:06 +0000 http://www.248am.com/mark/personal/amazons-customer-service/#comment-41512 they r paying their way out of everything... so cool they r paying their way out of everything… so cool

]]> By: Moey http://www.248am.com/mark/personal/amazons-customer-service/#comment-41472 Moey Sat, 24 Jun 2006 23:13:12 +0000 http://www.248am.com/mark/personal/amazons-customer-service/#comment-41472 LOL.. right moe LOL.. right moe

]]> By: moe http://www.248am.com/mark/personal/amazons-customer-service/#comment-41442 moe Sat, 24 Jun 2006 19:23:47 +0000 http://www.248am.com/mark/personal/amazons-customer-service/#comment-41442 well good to hear that there is a proper customer service out there but in kuwait it can turn to a heated argument and at the end a disgruntled relationship. well good to hear that there is a proper customer service out there but in kuwait it can turn to a heated argument and at the end a disgruntled relationship.

]]> By: Marzouq http://www.248am.com/mark/personal/amazons-customer-service/#comment-41424 Marzouq Sat, 24 Jun 2006 15:47:29 +0000 http://www.248am.com/mark/personal/amazons-customer-service/#comment-41424 They are really good about customer service and getting back to consumers because customer retention is very important to them. They are really good about customer service and getting back to consumers because customer retention is very important to them.

]]> By: Mark http://www.248am.com/mark/personal/amazons-customer-service/#comment-41423 Mark Sat, 24 Jun 2006 15:40:19 +0000 http://www.248am.com/mark/personal/amazons-customer-service/#comment-41423 not much to review, its working as expected.. not much to review, its working as expected..

]]> By: Jackie http://www.248am.com/mark/personal/amazons-customer-service/#comment-41418 Jackie Sat, 24 Jun 2006 14:59:55 +0000 http://www.248am.com/mark/personal/amazons-customer-service/#comment-41418 I'm still waiting for the Review of the MacBook I’m still waiting for the Review of the MacBook

]]> By: Cajetan Barretto http://www.248am.com/mark/personal/amazons-customer-service/#comment-41410 Cajetan Barretto Sat, 24 Jun 2006 13:09:34 +0000 http://www.248am.com/mark/personal/amazons-customer-service/#comment-41410 I can live with smart & generous - as opposed to smart & greedy :) I can live with smart & generous – as opposed to smart & greedy :)

]]> By: Pétalo http://www.248am.com/mark/personal/amazons-customer-service/#comment-41405 Pétalo Sat, 24 Jun 2006 12:32:46 +0000 http://www.248am.com/mark/personal/amazons-customer-service/#comment-41405 They are generous, but necessarily "always" smart! ^_~ They are generous, but necessarily “always” smart! ^_~

]]> By: Pétalo http://www.248am.com/mark/personal/amazons-customer-service/#comment-41403 Pétalo Sat, 24 Jun 2006 12:27:44 +0000 http://www.248am.com/mark/personal/amazons-customer-service/#comment-41403 This retailer has the best customer care ever! ^_^ I ordered few books, with some preorders among them. I chose Free Shipping (thru Aramex), this naturally delays shipping to the farthest release date of the preordered books. I couldn't help myself wonder if it's possible to have the last predered book in-stock before its release date (which happens sometime), so that my order gets shipped out a bit earlier than estimated. When I emailed them on that, they misunderstood my query into splitting my order and shipping what's currently in-stock and offered me a "one-time-exception" free partial shipping! It all sounded so good, but I just could stand the idea of exhausting an option I didn't opt to... When I emailed them back explaining this misunderstanding, they returned that "one-time-exception" free partial shipping back, with that order still being partially shipped for free! This retailer has the best customer care ever! ^_^

I ordered few books, with some preorders among them. I chose Free Shipping (thru Aramex), this naturally delays shipping to the farthest release date of the preordered books.

I couldn’t help myself wonder if it’s possible to have the last predered book in-stock before its release date (which happens sometime), so that my order gets shipped out a bit earlier than estimated. When I emailed them on that, they misunderstood my query into splitting my order and shipping what’s currently in-stock and offered me a “one-time-exception” free partial shipping! It all sounded so good, but I just could stand the idea of exhausting an option I didn’t opt to… When I emailed them back explaining this misunderstanding, they returned that “one-time-exception” free partial shipping back, with that order still being partially shipped for free!

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