What problems do you have with Aramex?
Aramex called me up today asking if we could sit down together and discuss the problems I have with their service. I am thinking, why get the opinion of one guy when you can get the opinion of a whole bunch of people?
So if you use Aramex and have problems with them please post it below as a comment so they can read it. It seems they have a genuine interest to improve their service.
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Jan 6, 2008
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59 Comments, add your own...
1. Badr | January 6th, 2008 at 1:02 pm
They have a good service and cheap. but I hate’em when they said “OVER LOAD … come back nextweek !”
I waited 7 days to get my shipment, and when it arrived they said that “OVER LOAD sir”. also i hate their holidays, especially when you order something and arrieved in EID
2. Desert Girl | January 6th, 2008 at 1:11 pm
I have been using Shop & Ship for approximately 5 years.
What bothers me the most is that because of the security situation at my office, they have to drop off packages at my home: The drivers just show up without any prior notification (most often, when I’m not there). I’ve repeatedly asked them to please call me first before deliving, but without fail- they don’t. They also don’t notify me of how much the shipment will cost, to ensure that I have cash on hand. There has to be a better system.
I have to say that their service has improve dramatically since they first started out. I’m glad that they are actively soliciting feedback from customers in Kuwait.
3. K.theKuwaiti | January 6th, 2008 at 1:32 pm
1. You can’t get anyone on the phone .. ever.
2. They only have two flights a week and both take over 4 days to reach Kuwait.
3. They don’t do bulk pricing or discounts.
4. If you ordered anything over 2500$ .. you won’t be seeing your package anytime soon.
4. SAM540 | January 6th, 2008 at 1:58 pm
1- I face a problem that is very similiar to Desert Girl.
They come unannounced and expect to have around 20KD’s in cash on hand. With the use of Debit and Credit cards many people no longer carry cash. So a fee of 15KD can take many people by surprise.
2- There prices are not clear when it comes to size, they only provide prices by weight. Sometimes I get things that do not wiegh much but consume space and end up paying a lot — much more than what I was expecting.
3- Let them make delivery estimates when packages arrive to the box. I think the reason most of us get upset is because we expect items to arrive in 3 days — something that never happens. I would not mind waiting a week, as long as I am told before hand that I will have to wait a week.
4- I agree with K, bigger orders should get better pricing.
5. MeeeSh | January 6th, 2008 at 2:08 pm
I used to order stuff from the states all the time, on an almost monthly frequency, but not anymore.
It used to take a maximum of 1 week to get my stuff from the day i ordered it to the day it was dropped off at my door (since i have no magazines or mail delivered to the mailbox, i have it set on a bi-weekly check). The last three times i ordered it took 3, 6, and 4 weeks respectively for my shipments to arrive.
Now most of the time my order consists of books and DVD’s, and once they arrive in kuwait, tracking has them as shipped and in kuwait but i have to wait for another week or two before the get to me.
Furthermore i have to go pick the shipment up myself or risk waiting another week till aramex get around to bringing it over.
My next problem isnt with Aramex only, it has to do with our lovely customs officials at the airport as well, they seem to tack on frivolous fee’s to just about every package i ordered in the last year or so, and this has happened with many of my friends as well. What i’m told is that Customs only charge their standard fee’s but that a BOT company called National Aviation Services (NAS) are the ones who charge those extra fee’s. Now, i don’t know who’s behind NAS but they seem to be collecting a nice amount of money for doing basically nothing. And their charges aren’t set, they higher the value of the shipment the higher the fee’s get, but since they are not customs, what the hell are the doing levying those kinds of charges.
Custom also seem to check the covers of the DVD’s to see if they warrant any extra “inspection”. Now i had a shipment that contained DVD’s of the sopranos, entourage, and rome (three graphic HBO series, albeit with no graphic or suggestive cover work) and Nip/Tuck (a series where a butt is all you’re ever likely to see), well guess which one got flagged and delayed my whole shipment. yep, nip/tuck, because it had a girl in a bikini on the cover and god forbid that goes through the inspection without anyone taking a look. That delayed my package another two weeks, and my problem with aramex is that they have no idea what goes on once packages arrive at customs. I didnt know a DVD got flagged and inspected except after i called an acquaintance who checked and got back to me with the story, aramex for 2 weeks simply kept saying that it was at customs. Therefore better integration with customs is also a must.
6. shopa | January 6th, 2008 at 2:16 pm
1) They never pick up the phone NEVER. I always call the Dubai number for better chance of talking to someone.
2) My packages stay in US mailbox for a LONG time
3) I always get the confirmation text messages AFTER the package was delivered
7. Mark | January 6th, 2008 at 2:19 pm
Yeah I have an issue with the payment. I DON’T carry cash so when the guy comes in with my packages I have to walk all the way to a cash machine and then come back and pay the guy. Very unpractical and thats one of the reasons i prefer USWS, with them once the package ships from the US I can go online and pay for it using Knet or Visa.
8. s | January 6th, 2008 at 2:26 pm
Packages are definitely taking longer to be delivered than they used to; they now take around a minimum of two weeks to be delivered.
Also, over the summer, I had (Sesame Street!!) DVDs flagged by customs and I was told that I should go clear them myself or it will “maybe” take 3 weeks for Aramex to clear them. The lady on the phone encouraged me to go myself and I did. I picked up the shipping papers at the Aramex offices myself and paid the shipping fees (around KD 10), and went to customs where they charged me the same amount again, in addition to a KD at every window I had to stop at (around 5). It was a really bad experience, I don’t think Aramex should encourage their customers to go to customs, because I ended up getting really angry at Aramex, not at the customs people.
On the other hand, I like that they send me a message when the package leaves their office to be delivered with the amount that I have to pay.
10. amer | January 6th, 2008 at 2:38 pm
My problems with ARAMEX (in descending order of importance):
1. The drivers show up unnanounced and expect me to have cash to pay them off.
2. Orders are getting much slower.
3. Nobody evers answers the fucking phone at Aramex.
11. tosha | January 6th, 2008 at 3:29 pm
I’m kinda of new to aramex but of course I had troubles with them from the beginning, and after calling, posting complaints on their web site (not less than 6 complaints) finally everything was working at it should.
Nevertheless I don’t like that fact that it takes them a while to ship the packages and they charge some packages more than they’re worth, like the other day I got an envelope and they charged me the normal amount for it, I mean come on it’s just a piece of paper!! why do I have to pay 2,500kd for that
12. twaif | January 6th, 2008 at 3:48 pm
Online payment!
13. Financy | January 6th, 2008 at 3:57 pm
I think we have laws in Kuwait and Chamber of Commerce
Merchants that own Aramex can take action towards the customs , also they can talk to perlimant members
what the customs are doing is un acceptable .. they charge me fees 40% of the value of my item .. even though i sent a receipt
14. amer | January 6th, 2008 at 4:27 pm
The stuff the earlier poster stated about NAS additional fees is disturbing. This is on top of customs fees.
15. AngelOfDeth | January 6th, 2008 at 4:49 pm
1. Online Payment.
2. Faster Delivery Time.
3. Earlier notification by SMS, not after you deliver!
16. lfc-q8 | January 6th, 2008 at 5:33 pm
wtf! they know what wrong and they tell you whats wrong with them because when you are able and lucky enough and they answer ur call they tell you sorry we are busy now and ur things are stuck at jfk as the plane is full so you will get them when they can arrange another plane so in a month or so which is quite good for thier high standerd! plus u pay an arm and a legg for thier shipping thats ok but sometimes they tell u. you need to go clear ur things as u are the unlucky guy who the customs decided to grab your things! why dont they clear then like dhl or fedex as they charge more then what they charge! and me as a customer i dont care about the customs here in kuwait they shouldnt even mention that to me as they need to do all the work and deliver it to me… well thats what they charge me for!
17. EniGma | January 6th, 2008 at 5:40 pm
How about the option to destroy any unwanted mail, such as a piece of paper. Or an option to hold all items and ship them when they accumulate (for example magazines).
I’m actually considering USWS just for that.
18. Z District | January 6th, 2008 at 6:01 pm
The main issue I have is the timing, and I have to clear my own items.. that is one of the biggest things.. they don’t have clear updates about what is going on…
They should keep the customer updated and not lie to the customer.. we know they are having problems with customs.. everybody is but misleading the customer is the worst thing to do..
They need to invest in their website a bit and improve on it.. their prices are higher but not for better service!
19. SoS | January 6th, 2008 at 8:13 pm
*Nobody answers the phones, they must appoint someone just for the calls.It gets frustrating after all the calls nobody answers it but I must say once they answer they are very helpful and very friendly.
*I usually go collect my packages from their outlet in Ardiya and my smses are on time,so no online payment,cash or card problem for me, anything goes.
I will say one thing in favor of the S n S, I’ve been to their outlet many times and the staff is constantly on their toes….working, the sole reason for all the unanswered calls.
But thats no excuse, hire more people, Aramex!!
20. vampire | January 6th, 2008 at 9:09 pm
no fixed times expectations of packages arrivals~!!!
21. Murad | January 6th, 2008 at 9:15 pm
Greetings from ARAMEX,
As Mark mentioned earlier, I had called him simply because he is the only one I recognized on this blog. I do however extend my invitation to all of you this Saturday at any time convenient to you between 8:30 AM and 3:00 PM. We always welcome your feedback as we acknowledge that your opinions and ideas are our true sources of strength.
Murad Bdair
S&S customer Account Manager
Mob: 7221330
22. WhoDunnIt | January 6th, 2008 at 9:38 pm
Hmmn… I’ve ordered DVD’s, books, tools, clothes, accessories, etc and had em shipped via SnS, and never had to worry about customs. Not once! Considering the trouble other couriers have with customs clearance, I figured Aramex was one up in that respect.
My only grouse with Aramex has is the ‘je ne sais quoi’ attitude. For example, when I asked why my last package was held at the US mailbox for 2 days, then showed a departure scan on the 3rd day but had the next scan only a good week later arriving a whole 11 days after it was received; the best response I got was a shrug and the words ‘don’t know’, ‘maybe’. Not good enough.
If I consider using USWS, it would be because they allow you to change the frequency of your mailbox collection upto 48 hrs before your order is received. Aramex did say they were gonna have this feature via their website, but nothings come out of it yet.
One last thing Aramex, if SnS lines aren’t open 24 hrs, at least have an automated/IVR service available.
23. nxman | January 6th, 2008 at 10:37 pm
When stuff arrives in Aramex facility here in Ku it takes 2 + days for delivery that really sucks!
24. MeHRAJA | January 6th, 2008 at 11:36 pm
1- Calreless while handeling packages, I got more than 3 damaged packages the last time I used aramex and their damage payment is crap.
2- Very unfriendly receptionists whom acts like I owe them for getting my packages.
3- It take forever to receive a shipment.
25. Sam | January 7th, 2008 at 12:34 am
1-Some websites only accept US based credit cards (like HP.com); why doesnt Aramex help with that? Maybe any reader can help with this :)
2-Did they have any reasonable justification for increasing thier rates in 2008?
3-Ring ring…..Redial…….Redial……Redial……SLAM!!
4-ONline payment recommended.
5- Compensation is only 100$ for any item lost, so u end up paying up to 50 KD for insurance on the ordered laptop and are still at risk!
6-Aramex never knows if you will end up paying customs, and have no idea how much! They have the audacity to tell u to go clear it urself!!!!!!
7-They dont provide solutions. I bet you the above issues went out the other ear.
Is Customer still King, or just ‘bling bling’?
26. Rayboy | January 7th, 2008 at 12:38 am
mark somehow i cannot post my comments here … it keeps saying “duplicate post” . when i cant see any of the post which i had written as duplicated
27. Rayboy | January 7th, 2008 at 12:39 am
I have been usng SNS for about 2 years now. So far till date , never faced a problem, but i would like to see the following
1. Online payment
2. The delivery guys should carry wireless knet payment units.
3. Ability to combine , many shipments online. Meaning, sometimes i order books from amazon from different vendors, i would like to club my shippment as 1 order , by delaying the pickup. currently im paying for every order which comes sometimes every 2 days.
4. I get the SMS notifications late sometimes, so id prefer an email notification that the Package is arrived in KUwait , and costs this much and will be delivered on this day.
5. Preferable a 24 x 7 delivery option.
6. and official tie-ups like Amazon and others, meaning like If we use Aramex, then a 15% discount etc. The online aramex site only seems to link to online merchants, i dont find any discounts.
7. Discounts on shipping for regular customers. i order monthly. But there seems to be no loyalty scheme or benefits.
8. More details on shippments. Sometimes i order multiple items, when i notice that a package has arrived , it only says “Private Mail” , so i have no clue, whats come.
28. Rayboy | January 7th, 2008 at 12:39 am
ok its working now … no idea what happened.
29. punky | January 7th, 2008 at 1:22 am
its expensive
they never send things together so they can charge the 2.5 kd flat fee all the time
you can never get anyone on the phone
if you have a large shipment they will never ask if it should go as cargo instead of express so they screw you on the price of shipment
30. punky | January 7th, 2008 at 1:26 am
oh and their website sucks ass
31. Z | January 7th, 2008 at 8:28 am
Faster Faster Faster Plzzzzzzzz Aramex
32. Abdulaziz | January 7th, 2008 at 10:06 am
i have been ordering for five years… in the begining it was the case that the shipment would stay in my mailbox for like one two days max then its shipped, now the shipments can rest in peace for up to one week until it comes…
going all the way to 3arthya is not something im a fan of either… i liked it better when i used to go to shop & ship in sharq…
THEY NEVER ANSWER THE PHONE! EVER…
plus… when the shipment sms notification comes when you are at work and the shipment is going home where no one else is there but your housekeeper who have just shipped her salary home so there is not one fils to be paid for him … its not a good scenario, yeah i realize i could look in advance and put money o planning etc. etc. but life is not always perfect! so i suggest either online payment or sms one day beforehand ,…
33. Un533N | January 7th, 2008 at 10:36 am
my sis and 4 of my friend …. all of them ordered i-pods but sadly after they waited for a long time they hand enough so they head to aramex to ask them about the delivery, and the reception said : that their order been stolen and aramex will only pays 20 KD for any lost item, o they said u also agreed to that when u register to aramex and u did follow the agreement.
the problem was, i was sayin to my friends o my family that aramex iz the best solution for u to order from US to KW, but sadly now after aramex made them disappointed and made me untrusted guy.
anyway i do have alot of ppl in my topdark forum also i’ll tell them to post here, and thanks MARK.
34. Midoe | January 7th, 2008 at 9:42 pm
their service is pretty slooooooooooooooooooow!
35. naser m | January 7th, 2008 at 10:36 pm
GET A MOBILE KNET MACHINE, MOST SMALL RETAILS HAVE THEM NOW, SHIPPING COST IS WAY TO COMPLICATED TO CALCULATE. WHATS WITH THE FIRST POUND AND THEN EVERY OTHER POUND?? HAVE A CALCULATOR ON UR SITE THAT ACTUALLY CALCULATES THE EXACT POUNDS INTO THE DESIRED CURRENCY. ONE OTHER THING, Y IS CUSTOMER SUPPORT POOR? NO1 PICKS UP THE FREEKIN PHONE, UR TO BLAME FOR USHOPWESHIP TO EVEN SHOW UP, U HAD FIRST PLACE AND NOW ARE JUST SLACKING OFF TO LAST
36. Dina | January 8th, 2008 at 12:19 pm
does ushopweship deliver to lebanon by miracle? -.-
if not does anyone know of a similar service in lebanon?
37. Desert Girl | January 8th, 2008 at 12:45 pm
Oh yeah – I forgot to mention this:
Whenever the drivers used to show up at my apartment, for some WEIRD reason, they wrote “SNS” on the WALL. It was as if a dog was marking its territory.
And, of course, they never answered their phones.
Mark – thanks for this post.
38. Nofers | January 8th, 2008 at 3:54 pm
1.Part of customer service is answering the phone, and that never happens!
2. when it says shipment was delivered to my mail box, why does it take a couple of days to show that I have a pacakge in my mailbox?
3. why isn’t it shipped on time?
4. Answer the phone
5. if I leave a message with the operator how about you guys call ur customer who will be paying for the service back
6. ANSWER THE PHONE!
Other than that, I have no probelms at all!
Thanks,,,
39. Yousef | January 8th, 2008 at 5:12 pm
I’m with K.theKuwaiti
1. You can’t get anyone on the phone .. ever.
2. They only have two flights a week and both take over 4 days to reach Kuwait.
3. They don’t do bulk pricing or discounts.
4. My package is ALWAYS being delayed. delay delay delay.
40. TweeZ | January 8th, 2008 at 10:08 pm
There is nothing wrong with Aramex….maybe the pricing should be cut down just a little bit for it to compete with U shop We ship. Other than that, I’m not complaining.
41. Lunardream | January 10th, 2008 at 12:46 am
My turn:
1) They’re the worst in dealing with customs. I know for sure they’re targeted by the customs and behind the customs are some trade sharks that would love to kill our hopes of buying cheap stuff from the USA and instead sell us overpriced items from shark stores such as Eurika, Virgin or iCity and the list goes on.
2) The flat price for a 1 kg is the same for a paper envlope?? talk about mass-physics economy!! they should start giving loyal memberships and better price plans for regular users.
3) Once I was almost attacked by our lovely buhraa friends when I drove by them (not knowing it was Mu7aram) and my radion was kinda of audible. Our friendly buhraa own a place by the corner, so I guess The new place is just bad. And it’s even worse than where it used to be at Sharq (no parking spaces). And still not enough parking spaces.
4) I do get sms notifications after I pay at their place by like 45 mins. Talk about programed messaging.
5) I don’t have any magazine subscription but I think they should consider their prices and delivry for our friends down here who have and depend on SNS for their monthly mags.
6) Again, I’m never ordering any DVD or music CDs with Aramex after my case with the customs which took a year and half to settle and still paid like 240 KDs, while I know there many bastards out there getting their flagged items pass though the customs easily because it’s part of their courier services (U don’t know that UPS does that?!!! with DHL, my packages’ inner plastic sealing weren’t even touched)
42. Murad | January 12th, 2008 at 11:33 am
Good morning to all of you,
Because we always take into consideration your needs,complaints and comments, I strongly urge any one to contact me on my phone or my email.
Who ever has a problem with ARAMEX I can assure that no efforts will be spared to reach an agreeable resolution.
Mobile: 7221330
Email : Murad.Bdair@aramex.com
Best regards,
Murad Bdair
43. Yousef | January 12th, 2008 at 6:57 pm
and a new problem. My order is in the mailbox since 8/1 today is 12. and it didn’t even get out of US. Are you fucking joking me? what the fuck are they waiting for?
44. Yousef | January 13th, 2008 at 10:57 am
The picture will talk.
http://img266.imageshack.us/img266/4894/48423887dr7.jpg
Please delay it more.
45. Ibrahim | January 14th, 2008 at 2:22 pm
1. hold/combine shipment
2. Knet, Knet, Knet online payment WHY CASH who uses cash!!!
3. Expensive
47. Bader | March 21st, 2008 at 3:42 pm
Aramex’s so called agreeable resolution is them giving me a shit load of excuses as to why I had to pay extra and to why I had to pick up the parts from the airport.
Doing the same thing 3times in a row and after Aramex telling me it was random checks, I would expect them to offer me some sort of discount for their mishap.
Any change is not specified in the shop and ship agreement. Anyone know a good lawyer??
48. majestic | April 5th, 2008 at 12:26 am
I have a gift for Easter sent by brother in US and I gave him my US SnS address for shipping.. My biggest mistake..!!! and I just hope that I ever recieve the gift even by Christmas.. I would be lucky..
I have a Proof of Delivery from my Brother (FedEx) and I contacted almost everybody in Kuwait & tried to contact in NY and gave them the details of the item, etc.. still no clue..!!! The delivery was signed my some “M. Fuller” and probably he kept my gift as HIS Easter gift not mine…!!!
I am never able to club my shipments, I always get the 50 gm and 100 gm item inidivdually and pay full shipping while these could be easilly clubbed to save shipping cost. sometimes the items from mailbox are shipped with in 1-2 days while some items stay for 1-2 weeks.. I cant prioritize..!!!
Insurance?? Claim ?? nothing..!!! You lose your KD 500 item and they pay you peanuts as compensation..!!! Its so good… they keep a 500$ item and pay the compensation when it is sure that the item is expensive especially when its a notebook or iPod. I wud like to buy insurance for expensive item I am shipping to cover the risk..
Anybody Listening..???
Knock.. Knock.. anybody home ??
Phone ?? should it be answered everytime it rings !!! they dont think so… :)) lol..!!!
49. intlmedia | May 15th, 2008 at 10:32 pm
I’ve always been very pleased with Aramex. Shop&Ship is a very efficient service, although it can take a while for packages to move on from the New York depot.
However a parcel which I posted to the UK from the Gulf was lost in transit, and they don’t seem willing to pay for the cost of the actual contents.
They are offering to refund the shipping and pay USD $100 in compensation… which makes sense… but what about the value of the parcel which was lost? I’m supposed to just accept that loss???
50. Albert & Annne Davies | May 29th, 2008 at 4:21 pm
Aramex terrible.
They do not deliver.
They promise to deliver but nothing ever happens.
We have been expecting a parcel since approx. 9 May 2008.
We phoned them, contacted them by email. They admitted they do have our parcel (we are recipients of a parcel) but they WILL NOT SEND IT AS THEY PROMISED. The sender of this parcel is also furious.
We know they still have our parcel after all this time because they told us so on the phone, we had to wait in to receive this parcel but it still HAS NOT ARRIVED. We have now written them a letter (if they understand proper letters)??
ARAMEX have let down the recipient of the parcel and the sender of the parcel.
51. Albert & Annne Davies | May 29th, 2008 at 4:25 pm
What is the name of the Managing Director of this terribly inefficient company Aramex please?
52. Albert & Annne Davies | May 29th, 2008 at 11:24 pm
Suggest Aramex go back to School and learn the basics.
53. jon barkman | August 16th, 2008 at 12:12 am
I need some help. I have INCREDIBLY important documents sitting at aramex and they have been transferred from NY to Washington DC for some reason within customs. This is incredible. what does aramex do wromng that fedex and DHL do right? i always get my papers shipped to uzbekistan in 5 days or less now it has been more with aramex due to customs..
54. Jacob Kristarto | August 27th, 2008 at 11:57 am
1. Who said Aramex cheaper ? By me, the receiver must pay EXTRA COST usd 14.00 for trade-sample worth below usd 5.00 ? This is not happened by other courier
2. Don’t send any urgent documents or sample by Aramex. They kept the parcel 3 days or more in his office before deliver to the customer.
55. Jacob Kristarto | August 28th, 2008 at 7:12 am
TRICKY BUSINESS BY ARAMEX.
Aramex collecting unnecessary cost from receivers.
Many times we have to pay “clearance fee” to Aramex, when we received parcel, although weight only 1 to 2 kg and worth less than usd 5.-
According to Indonesia custom regulation what we received from other courier services, parcel weight below 20kg and value less than usd 20 is duty and tax free. It means by other courier, the parcel will be delivered immediately and the customer/receiver don’t need to pay any other extra cost.
I copied here the statement I got.
“PLEASE BE INFORMED THAT BASED ON INDONESIA CUSTOMS REGULATIONS, SHIPMENT WITH WEIGHT LESS THAN 20 KG AND VALUE LESS THAN USD 20 WILL FREE FROM DUTY AND TAXES.”
So, “clearance fee” by Aramex is “tricky” and is their way to get some more money from their un-experienced customers.
When we asked to the customer service in their web, they did not replied to the specific question. They just asked for apology and asked for new chance.
What means “new chance” ? Let them do again “tricky” things ?
When we checked and asked about this customs regulations to their office, they easily replied, it is their regulation and pleased us to complaint and spread this information through news paper and internets.
Woouw, I hope the Top Management of Aramex will give open statement to this matter.
56. dana | November 12th, 2008 at 10:31 am
hi im very frustrated..im having a really bad experience with aramex! , i ordered clothes from victoria’s secret website, and i put in all my details including mail box number n everything else but victorias secret did not submitt my mail box number so when it reached aramex jfk it was not in my mailbox.. i called the jfk and they told me my packages are in the unknown customer section so he asked me for my details and he told me he will put them in my mail box in couple of minutes..i waited 10 minutes.. 1 hour.. 2 days , one week! i contacted the dubai office and told them my problem they also sent a request three times ! and mr lukas like usual ignores! this has become intolerable this is not the first time they tell me something they say they will do it then u end up calling them a million times! i dont understand how they launch a service and expect people to register if they do this with people! the dubai office has amazing customer service they are really helpful but the JFK ARAMEX OFFICE that’s the messed up one! please do something about my problem i would really appreciate it, and btw im not the only one complaning many of my friends go through the same thing!
57. Moe | November 22nd, 2008 at 6:25 am
you people started to make me worried with your complaints about my next shippment. i ordered stuff worth 1000$ almost and im going to go nuts if it got lost. so far it stayed 3 days going on the 4th day in US Aramex and somthing telling me its going to take longer than this to get shipped to Kuwait. and its going to get me more nuts if it got lost and they told me about the 100$ compensating policy. let’s hope it won’t come to that. but if all the complaints were true then i guess the most reasonable issue for Aramex to solve is with the Kuwaiti customes cause it doesn’t make any sense to pay full fees and they only had half of the job done.
and about the phone i won’t compalin about that i ranged few times but i figured at the end i wasn’t following the right process through the IVR Aramex is having so it was my mistake.
Fees should be negotiable if weight is exceeding certain limit.
58. Yabiraad | December 9th, 2008 at 10:44 pm
They should send email notifications about aramex’s working hours and non-working days!
US shipping takes TOO MUCH TIME!
59. koka | January 7th, 2009 at 12:11 am
I have a question
does my account in aramex have to be the same perosns’ name in my visa ?because i still don’t have one it’s my mom’s . i have ordered some stuff from ebay since december 26th and still nothing no email no sms at least they should warn us before they arrive so we can be ready with the cash and everything
and Yeah they DON’T answer the phone ever
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